UX Designer

Fusion Advanced Technology•Baltimore, MD

About The Position

The UX Designer plans and conducts qualitative and quantitative user research, maps service ecosystems and user journeys, facilitates discovery and co-design sessions, and creates UX artifacts for enterprise portals, case management systems, and provider-facing tools. The role partners with product, business analysis, development, and project leadership teams to ensure solutions meet user needs, follow human-centered design and accessibility principles, and are evaluated and improved after launch. The position requires a bachelor’s degree from an accredited college or university, though five years of equivalent experience in a related field may substitute. Candidates must have at least five years of experience in user experience and service design, including experience facilitating interactive sessions to gather stakeholder feedback and identify operational needs and program changes. Experience in state government or major IT development projects, healthcare systems, public-support programs, and Figma is preferred.

Requirements

Bachelor’s degree from an accredited college or university, or five years of equivalent experience in a related field as a substitute.
At least five years of experience in user experience and service design.
Experience planning and facilitating workshops, meetings, or other interactive sessions to gather feedback and insight from customers and stakeholders and determine operational needs and program changes.
Ability to conduct user research and create UX artifacts such as personas, wireframes, user flows, site maps, and interactive prototypes.
Ability to work with product managers, business analysts, Agile development teams, agency stakeholders, and project leadership.
Knowledge of human-centered design principles and accessibility standards, including Section 508/WCAG.

Nice To Haves

Direct experience designing user-centered solutions in a state government framework or Major IT Development Project (MITDP) environment.
Experience designing interfaces, workflows, or service blueprints for enterprise health data systems, immunization registries (IIS), EHR integration points, or complex provider-facing tools.
Experience leading user research, journey mapping, and interface design for enterprise case management or CRM platforms in healthcare, social services, or grant-funded public support programs.
Experience mapping end-to-end journeys across organizational silos, aligning agency stakeholders, and driving measurable UX improvements for high-volume public or provider applications.
Deep experience using Figma for design systems, wireframes, high-fidelity prototypes, and collaborative UI/UX handoffs with engineering teams.

Responsibilities

Plan, design, and conduct qualitative and quantitative user research, including interviews, usability testing, and contextual inquiry with state staff, healthcare providers, and the public.
Map complex service ecosystems and end-to-end user journeys to identify operational friction, service gaps, and process-optimization opportunities across cross-agency workflows.
Plan and lead interactive discovery workshops and co-design sessions with agency leadership, program managers, and technical teams to align business goals with user needs.
Create personas, wireframes, user flows, site maps, and interactive prototypes for enterprise portals, case management systems, and provider-facing tools.
Partner with Product Managers, Business Analysts, and Agile development teams to ensure implementations adhere to human-centered design principles, accessibility standards (Section 508/WCAG), and user requirements.
Collaborate with project leadership to establish UX performance metrics, evaluate solutions after launch, and iteratively improve product usability and program outcomes.