UX Designer

Vector Solutions•Tampa, FL

7d•$100,000 - $120,000

About The Position

Vector Solutions is seeking a curious, research-minded UX Designer for its central UX team. The designer will own the experience for three public safety products: Target Solutions, a training and compliance platform; Check It, a digital checklist and inventory-tracking product; and Guardian Tracking, documentation and early-intervention tools for public safety leaders. These complex, workflow-heavy products serve firefighters, EMS crews, law enforcement officers, and their leaders. The role is research-first. The designer will spend substantial time with customers through calls, site conversations, discovery sessions, and usability tests, then turn findings into actionable product and design decisions. They will work with a UX researcher, product managers, product owners, and engineers in an agile environment. The team prototypes primarily in working code and explores AI-assisted approaches to research and design; prior coding experience is not required, and training is available. Vector Solutions describes its work environment as friendly, open, and casual, with flexible work arrangements and a focus on work-life balance. The company emphasizes teamwork, customer success, impact, inclusiveness, urgency, curiosity, and ownership.

Requirements

At least 3 years of experience designing digital products, ideally in enterprise or SaaS.
Hands-on UX research experience, including planning studies, conducting interviews or usability tests, and applying findings to product decisions.
A portfolio and/or case studies demonstrating the design process and how research informed design decisions.
Curiosity about people and their work, with the ability to build rapport and ask open, non-leading questions on customer calls.
Comfort with ambiguity and the ability to frame unclear problems, prioritize what to learn, and move forward.
Clear communication and storytelling skills with customers, stakeholders, and technical partners.
Interest in AI-assisted design and willingness to learn code-based prototyping; prior coding experience is not required.
Experience working in agile product teams.
Bachelor’s degree in Design, HCI, Human Factors, Psychology, Anthropology, or a related field, or equivalent experience.

Nice To Haves

Experience prototyping with Claude Code or other AI coding tools, or basic HTML, CSS, or JavaScript.
Experience with product analytics tools such as Heap.
Figma proficiency.
Experience in public safety, e-learning, or compliance-driven industries.
Experience with research tools such as Dovetail, UserBrain, User Interviews, or Respondent.
Familiarity with accessibility principles and designing for scale.

Responsibilities

Join customer calls, site conversations, and discovery sessions; ask questions and investigate underlying user problems.
Partner with the UX researcher on interviews, usability tests, surveys, and concept validation, and grow into planning and leading studies independently.
Synthesize research into clear insights and communicate them so product managers and engineers can act on them.
Use product analytics and support data alongside interviews to identify where users struggle.
Translate research into design solutions, from problem framing through validated, build-ready designs.
Build interactive prototypes in code with AI tools such as Claude Code and test them with users early and often.
Use and contribute to shared design systems and UX patterns across public sector products.
Collaborate with product managers, product owners, and engineers in an agile environment and help shape product decisions.
Explain design rationale and research findings to stakeholders and partners.
Participate in team critiques and research share-outs and help shape team practices.