UX Designer at Workbrew

Workbrew

11d • Remote

About The Position

Workbrew is seeking a UX Designer to lead customer research and UX design efforts. This role is research-weighted, with approximately half of the time dedicated to customer interaction, idea testing, and synthesizing findings into actionable recommendations. The other half involves UX design tasks such as creating flows, prototypes, and interfaces for a product used daily by IT administrators. As a scaling company with a single product team, Workbrew emphasizes continuous product discovery, with each initiative having a clear problem statement, desired outcome, and confidence level before engineering commitment. This role is crucial for adding depth to these decisions by increasing customer engagement, testing ideas thoroughly, and providing evidence-based recommendations throughout the development process.

Requirements

• 5+ years designing B2B software products that shipped and are in-market. We want to be able to go and look at what you built and hear what your part in it was.
• You have run research end to end yourself, and it changed what got built. Not just “partnered with a research team”. Come prepared to walk us through one study in detail.
• You work with numbers, not just interviews. Surveys, satisfaction tracking or unmoderated testing at scale, and you've measured your own designs after they shipped.
• You build your own prototypes and test them with users. Figma prototypes, AI-assisted coded prototypes, whatever gets something testable in front of someone quickly.
• You have been the only UX Designer on a product team. Embedded with engineers and a product manager, feeding a team that ships constantly, picking the right depth of process for each piece of work rather than running the same playbook every time.

Nice To Haves

• Experience designing for DevTools, IT, fleet management, security, or compliance products.
• Experience designing for products where the buyer and the end user are different people with different problems.
• Comfortable making front-end changes yourself using pull requests when needed or required.
• You’ve built or maintained a design system and have opinions about making one that works well with AI-assisted development.
• Experience working in highly- regulated environments.

Responsibilities

• Own customer research end to end: recruiting participants, writing user research scripts, moderating sessions, synthesizing, and writing recommendations.
• Build static and interactive prototypes — putting them in front of real IT administrators before we commit engineering time to a specific direction.
• Design parts of our web and native applications upfront, reducing the amount of time that we need to spend on “UX refactoring”.
• Work with sales, customer success, and channel partner managers as your route to users — and then building your own relationships directly with those customers.
• Describe how our segments actually differ between user personas and buyer types — so that we can focus on the right problems for the right people.
• Decide and understand how much attention a given initiative deserves. Some things we know well enough to just build — some things we’re guessing at and need to test properly. Knowing the difference is the job.
• Run our quantitative research: surveys, satisfaction and sentiment measurement, and unmoderated testing, so we hear from a lot more customers than we can get on a call.
• Help set up and read quantitative product analytics, so we know whether what we shipped worked.

Benefits

• Unlimited PTO
• Generous equity package
• Annual Summit
• Healthcare, vision, and dental through Thatch with a 70/30 employer/employee split (for US employees)
• 401k with a full match up to 3% of salary, and 50% match towards the next 2% of salary (for US employees)
• Statutory contributions towards pension (for UK employees)
• Enterprise Management Incentive (EMI) stock option scheme available (for UK employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed