UX Designer, Multichannel Commerce and Fulfillment

Amazon • Seattle, WA

23h • $117,800 - $160,000 • Onsite

About The Position

We are looking for a UX Designer who excels at crafting thoughtful seller and supply chain operator experiences within Amazon's multi-channel commerce and fulfillment (MCCF) design team. In this role, you will deliver solutions for complex design and technical problems across a suite of business management tools. You will deliver to the design strategy and implementation of critical user journeys that enable merchants of all sizes to easily and efficiently reach their goals through Amazon's supply-chain solutions.

You'll work closely with product managers, engineers, researchers, and business stakeholders to deliver exceptional merchant experiences that scale. Your work will contribute to product roadmaps and organizational goals through data-driven decision making and deep understanding of multichannel supply-chain operations. You will contribute to design standards, and defining patterns.

To be successful in this role, you must be an empathetic leader who excels at collaborating with cross-functional teams on ambiguous design challenges. You should have strong experience in solving complex UX problems in B2B space, and building scalable design solutions.

Our team consists of highly specialized Interaction Designers, Visual Designers, Researchers, collaborating with internal and external teams to deliver innovative supply-chain solutions to merchants of all sizes. You will also work closely with a cross-functional group of Product Managers, Engineers, Sales, Marketing and organizational leaders to ideate and deliver on the best possible experience for our customers and partners. If this sounds interesting and motivating, we would love to talk to you!

Requirements

• 5+ years of UX designer or interaction designer experience
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
• Knowledge of best practices for information architecture and design
• Knowledge of and proficiency in a variety of design tools such as Photoshop, Illustrator, Fireworks, and InDesign
• Bachelor's degree in in graphic design, industrial design, digital communications design, visual arts, mass communications, art, or equivalent

Nice To Haves

• Experience guiding or managing user research and usability testing
• Experience working in a collaborative team and working directly with developers for implementation of designs
• Experience designing complex B2B enterprise and/or AI native applications

Responsibilities

• Develop personas, customer journey maps, and conceptual diagrams to understand and advocate for merchant needs
• Partner closely with product and design teams across Amazon to develop high-value use cases and design requirements
• Collaborate with Product Management to identify opportunities and contribute to strategic product decisions
• Design information architecture, user interface, and interaction flows while contributing to product definitions and roadmaps
• Simplify and distill complex processes into intuitive and elegant UI, with focus on merchant needs and workflows
• Create user flows, wire-frames, visual design mock-ups, design system components, and prototypes to effectively conceptualize new product initiatives
• Design merchant experiences for Amazon's multichannel commerce and fulfillment solutions, creating end-to-end user experiences that are useful, usable, and delightful
• Design with AI tools and design for AI in product experiences
• Create high-polish presentations and present to stakeholders, and iterate on designs based on feedback and user research
• Assist other designers, helping raise the design bar across the team
• Collaborate with product managers, UX researchers, and engineers to drive UX activities
• Discover business challenges and end-user needs
• Facilitate design ideation, prioritization and validation workshops
• Create design assets such as user personas, customer journey maps, workflow models and wire-frames
• Help product manager prioritize high-value use cases
• Validate and refine UX using customer feedback

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior