On-Call UX Designer

ICF • Reston, VA

4d • Remote

About The Position

ICF is seeking an experienced UX Designer to support client-aligned digital service design work across our Experience practice. This role is ideal for a junior-to-mid level designer who has hands-on experience designing and building user experiences and enjoys working closely with delivery teams to create usable, scalable solutions in a consulting environment. This is a part-time, on-call role supporting specific projects as needs arise.

Requirements

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field (or equivalent professional experience).
• 3+ years of UX design experience.
• Candidate must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.

Nice To Haves

• Experience working in consulting, government, healthcare, or other regulated environments.
• Proficiency with design and collaboration tools such as Figma, Jira, and Confluence.
• Ability to balance design quality with platform constraints and delivery timelines.
• Strong written and verbal communication skills in English.

Responsibilities

• Design and support user-centered experiences within the ServiceNow platform, including workflows, forms, portals, and interfaces.
• Collaborate with product owners, developers, UX researchers, and delivery teams to translate requirements into effective designs.
• Create and iterate on design artifacts such as wireframes, flows, and interaction designs.
• Partner with technical team members to ensure designs are accurately implemented.
• Participate in client and internal design reviews, incorporating feedback iteratively.
• Support multiple short-term efforts in a fast-paced, consulting environment.

Benefits

• We will consider for employment qualified applicants with arrest and conviction records.
• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level