On-Call UX Designer

ICF•Reston, VA

6d•Remote

About The Position

ICF is seeking an experienced UX Designer to support client-aligned digital service design work across our Experience practice. This role is ideal for a junior-to-mid level designer who has hands-on experience designing and building user experiences and enjoys working closely with delivery teams to create usable, scalable solutions in a consulting environment. This is a part-time, on-call role supporting specific projects as needs arise.

Requirements

Bachelor’s degree in Design, Human-Computer Interaction, or a related field (or equivalent professional experience).
3+ years of UX design experience.
Candidate must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.

Nice To Haves

Experience working in consulting, government, healthcare, or other regulated environments.
Proficiency with design and collaboration tools such as Figma, Jira, and Confluence.
Ability to balance design quality with platform constraints and delivery timelines.
Strong written and verbal communication skills in English.
Strong problem-solving and systems-thinking skills.
Demonstrated experience working within enterprise platforms or design systems.
Ability to clearly communicate design rationale and tradeoffs to technical and non-technical stakeholders.
Comfort collaborating with cross-functional teams, including developers and platform specialists.
Clear, concise communication with clients and internal stakeholders.
Organized, adaptable, and effective in an on-call, project-based work model.

Responsibilities

Design and support user-centered experiences within the ServiceNow platform, including workflows, forms, portals, and interfaces.
Collaborate with product owners, developers, UX researchers, and delivery teams to translate requirements into effective designs.
Create and iterate on design artifacts such as wireframes, flows, and interaction designs.
Partner with technical team members to ensure designs are accurately implemented.
Participate in client and internal design reviews, incorporating feedback iteratively.
Support multiple short-term efforts in a fast-paced, consulting environment.