UX Designer – Sedgwick AI

Sedgwick•St. David's, NV

15h

About The Position

The UX AI Designer within Sedgwick’s Transformation Office is a senior user experience and product design professional who shapes intuitive, human-centered AI experiences supporting large-scale business transformation. The role translates complex capabilities—including Generative AI, agentic workflows, LLM-powered tools, and conversational interfaces—into accessible, effective, and scalable experiences across enterprise systems, lines of business, and operational workflows. Working across user experience design, product strategy, AI innovation, and business transformation, the designer partners with AI architects, product owners, engineering and data teams, business stakeholders, and end users. The role helps ensure AI solutions are practical, trustworthy, usable, explainable, governed, and effectively adopted by colleagues and clients. The position provides design guidance and thought leadership, contributes to enterprise AI design standards and governance practices, supports cross-functional discovery and design activities, and performs other duties as assigned. Travel is required as needed.

Requirements

Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field from an accredited college or university.
Seven years of related experience in UX design, product design, digital experience strategy, or human-centered design, including at least three years supporting AI-enabled products, enterprise platforms, digital transformation initiatives, conversational interfaces, automation tools, or complex workflow design.
Strong ability to translate complex AI, data, and technical concepts into clear, intuitive, user-centered digital experiences.
Advanced knowledge of UX methods, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems.
Demonstrated understanding of human-AI interaction principles, including explainability, trust, transparency, user control, ethical AI use, feedback loops, and human-in-the-loop design.
Experience designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools.
Proficiency with design and collaboration tools such as Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms.
Strong understanding of product development lifecycles, agile delivery practices, enterprise technology environments, and cross-functional delivery models.
Ability to work effectively with AI architects, data scientists, software engineers, product owners, business stakeholders, and change management teams.
Strong communication, facilitation, storytelling, and presentation skills, including the ability to influence stakeholders and articulate design decisions.
Ability to balance user needs, business objectives, technical feasibility, governance requirements, and operational constraints.
Knowledge of accessibility standards and inclusive design principles.
Ability to work in a team environment and meet or exceed Performance Competencies.
Reasonable accommodations will be considered when applicable and appropriate.
Equivalent combination of education and experience may be considered.

Nice To Haves

Master’s degree in Human-Computer Interaction, Design Strategy, Human Factors, AI Interaction Design, or a related discipline.
Experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms.
Experience working in complex corporate environments with cross-functional teams, including product, engineering, data, analytics, security, risk, compliance, operations, and business leadership.

Responsibilities

Lead UX strategy and design direction for AI-enabled products, tools, platforms, and workflows, ensuring they are intuitive, accessible, scalable, and aligned with enterprise transformation objectives.
Design experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat interfaces, recommendation tools, and workflow automation solutions.
Partner with AI architects, engineers, product owners, business leaders, and end users to translate AI capabilities into practical, user-centered designs that improve productivity, decision-making, and operational efficiency.
Develop user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows for AI-enabled solutions.
Design conversational and prompt-based experiences, including prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop review experiences.
Apply human-centered design principles to make AI tools transparent, explainable, trustworthy, and easy to adopt, while minimizing user friction and supporting responsible AI use.
Conduct user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions to identify user needs, pain points, adoption barriers, and opportunities for AI-driven process improvement.
Collaborate with data, analytics, engineering, and platform teams to ensure AI experiences use accurate data and appropriate context, and set sound design logic and clear user expectations.
Support enterprise AI governance experience design, including consent, disclosure, confidence indicators, explainability, exception handling, auditability, and user feedback mechanisms.
Create design standards, reusable interaction patterns, and UX best practices for consistency across enterprise AI products, platforms, and digital experiences.
Partner with change management, communications, training, and business readiness teams to support user adoption, colleague enablement, and effective rollout of AI tools.
Evaluate AI experience effectiveness using usability outcomes, adoption metrics, user satisfaction, task completion, productivity impact, and feedback trends.
Provide design guidance, coaching, and thought leadership to product teams, delivery teams, and business stakeholders.
Contribute to enterprise AI design standards, product strategy, tooling, and governance practices within the Transformation Office.
Stay current on AI design trends, human-AI interaction models, responsible AI practices, conversational design, and enterprise UX best practices.
Support cross-functional workshops, discovery sessions, design reviews, and stakeholder presentations related to AI-enabled transformation initiatives.
Perform other duties as assigned; travel as required.