UX Designer, Marketing Application

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce’s Product UX organization is hiring a Product Designer to join the Marketing Cloud team. We craft Salesforce’s enterprise and consumer products, establish new design patterns and guidelines, and partner with cross-disciplinary teams to create human-centered experiences. This is an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers. The Marketing Cloud empowers leading brands to Learn, Plan, Build, and Run successful digital marketing campaigns for leading brands around the world. Through a combined focus on audiences, messaging channels, personalization and automation, we help the world's most sophisticated marketing organizations deliver highly personalized experiences and customer journeys. As a Product Designer , you will build upon the world’s #1 Marketing Platform , leading design initiatives to support marketers within SMB, mid size and large scale enterprises. The experiences you craft will be centralized around marketing campaigns, with AI enhancing every step. You will build our product and feature vision and enhance our existing features by leveraging your skills in visualization, influence, and empathy. You'll immerse yourself in the end-to-end experience, creating design artifacts to communicate ideas and direction. This role requires extensive collaboration across a wide number of product and technology partners as a key stakeholder in our release roadmap. As a member of our curious, highly collaborative, and motivated User Experience team, you will be involved at all levels of the product development process: from gathering customer insights, future-visioning, and prototyping through implementation and testing. You'll have the opportunity to make an impact by creating exceptional design solutions and establishing new design patterns and paradigms. The ideal candidate will have deep expertise working with key marketing personas and jobs to be done. If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done—while building at scale for millions of customers—join us!

Requirements

4+ years of experience designing and delivering software products from start to finish as part of a cross-functional team.
Ability to deliver solutions on time independently and with on-site and distributed teams
Deep understanding of user-centered design methods and best practices, and experience using analytics and research to drive decisions and develop product iterations.
Ability to explore ideas, persuade, and build consensus on fast-moving projects with varying degrees of ambiguity and deadlines.
Capability to deliver original, high-quality design work that is conceptually strong, meets business needs, and is at the right level of fidelity for each phase of a project.
Strong communication and active listening skills, with an ability to build and develop close, trusting relationships with a wide variety of stakeholders across product and engineering.
Familiar with managing large design initiatives, including managing competing priorities.
Demonstrated desire to continually improve on processes.
Can design and think in design systems, not just single-purpose apps.
Can consider how a design impacts ethics and equality, and have the conviction to speak up if veering off course.
Expert knowledge of current design tools, such as Figma, along with an ability to learn new tools.
BA/BS or MA/MS in a design-related field, or equivalent experience.

Responsibilities

Collaborate closely with product owners, engineers, and user research teams to create a vision for your product area.
Serve as a bridge linking design, product, engineering, and marketing teams.
Oversee multiple web and mobile application features, interfaces, and experiences.
Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations.
Produce wireframes, storyboards, concepts, and other collateral to help communicate research results and make the case for new ideas.
Create designs that adhere to and extend the existing style guide and design system.
Generate detailed final design specs that inspire accurate developer builds.
Work with developers and quality experts to deliver a polished final product.
Promote and educate others on new interface guidelines and design patterns.
Mentor new design staff.
Develop software that is global in reach, universal in design, and designed for users of multiple languages and abilities.
Advocate for accessibility through encouraging product and engineering management to prioritize accessible features and bug fixes.
Support the vision for a product’s creative identity, articulates it clearly and convincingly, and guide the team through its implementation.