UX Content Coordinator

HP • Vancouver, WA

1d • Remote

About The Position

You will be part of a specialized team comprising Technical Writers and UX Designers. The team owns and delivers content across multiple user touchpoints, including control panel messaging, printed in-box materials, and digital user guidance, ensuring a consistent and user-centric experience. The control panel is one of the most critical and visible user touchpoints, shaping the first impression of our products. In this role, you will ensure that content is accurate, consistent, and delivered within defined guidelines, directly contributing to a seamless and intuitive user experience. This role offers the opportunity to work closely with cross-functional stakeholders, drive project timelines, and contribute to high-impact user-facing content. You will balance project management responsibilities with content creation and review, playing a key role in delivering quality experiences to end users.

Requirements

• Degree
• Basic project management skills to coordinate development, communicate status, and deliver projects
• Ability to manage multiple projects simultaneously ensuring on-time development of all deliverables to meet program schedule
• Proven analytical and problem-solving skills
• Availability for evening and/or early morning calls to collaborate with partners in multiple time zones
• Must be experienced with Office productivity software and project management tools.
• Must demonstrate strong proficiency in use of Excel.

Nice To Haves

• Experience in UX writing, content design, or instructional design
• Ability to translate technical concepts into clear, user-friendly messaging
• Experience with hardware-software integrated products (e.g., devices, IoT, printers)
• Familiarity with managing documentation or specifications
• Experience collaborating with a range of partners and stakeholders including engineering, design, and product teams
• Familiarity with design software such as Figma and Miro
• Knowledge of documentation systems or content management platforms and how content decisions affect translation workflows

Responsibilities

• Manage and deliver requests for status, error, and supplies messaging strategy across HP print products and touchpoints
• Own and manage several specifications, ensuring that the documentation is clear, usable, and scalable for cross-team adoption
• Follow established publishing cadences (bi-weekly releases) and maintain version accuracy across documentation
• Author clear, concise, and user-friendly status, error, and supplies messages for HP printers across control panels, apps, and web portals.
• Apply established tone, voice, and content guidelines to ensure consistency across message categories
• Coordinate with Supplies Legal and Data Privacy stakeholders to ensure messages meet compliance standards
• Partner with firmware engineers, UX designers, quality teams, and product managers to gather message requirements and validate accuracy
• Participate in review cycles, raising questions early to resolve ambiguities before downstream implementation

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed