Staff Content Designer, Model UX

Abridge • San Francisco, CA

4d • $188,000 - $261,000

About The Position

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most — their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.
We're looking for a principal-level content designer who understands that the power of conversation. You'll shape how an AI thinks, communicates, and connects with clinicians. You won't just be writing for a product. You'll be shaping how an AI speaks in some of the most consequential moments in medicine — a new diagnosis, a medication change, a care plan that a patient has to actually understand and follow. Clinicians spend much of their time buried in documentation, and patients too often leave appointments confused, overwhelmed, or forgotten. Abridge exists to change both of those realities. This role is for someone who believes language is a design material — and who knows how to wield it with precision, warmth, and accountability.

Requirements

• 8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing products
• Demonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copy
• A working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your job
• A track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding gloss
• The range to write for a cardiologist reviewing a SOAP note and a patient reading their first-ever visit summary — and know exactly what each one needs

Nice To Haves

• Background in enterprise and consumer products
• Background collaborating with RLHF or fine-tuning teams on tone and behavioral guidelines
• Experience scaling content systems across enterprise partners or complex, multi-stakeholder environments

Responsibilities

• Build and own Abridge's AI voice and content foundations — the style guides, principles, and standards that govern how our AI sounds across clinical and patient-facing surfaces
• Work directly with ML researchers and model teams to embed content standards into training and fine-tuning, not just documentation
• Translate the complexity of clinical workflows, billing codes, and AI-generated output into language that clinicians trust and patients can actually use
• Define content standards for two very different audiences: clinicians who need accuracy and speed, and patients who need clarity and reassurance
• Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary
• Establish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the team

Benefits

• 14 paid holidays
• flexible PTO for salaried employees
• accrued time off for hourly employees
• Medical, Dental, and Vision coverage for all full-time employees and their families
• HSA Contribution
• Paid Parental Leave
• Family Forming Benefits
• 401(k) Matching
• Personal Device Allowance
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Lifestyle Wallet
• Mental Health Support
• Sabbatical Leave
• Competitive compensation and equity grants for full time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed