Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

EK Health Services Inc.•Flagstaff, AZ

30d•$16 - $17•Remote

About The Position

Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case. Concurrently, this position also requires the ability to transition between indexing and intake. The intake coordinator role performs end to end processing of Utilization Review referrals, which is the process between indexing to the assignment of the HCP. They will also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.

Requirements

High School Graduate or G.E.D. equivalent
Professional demeanor with Excellent Written and Oral Communication Skills
Strong Organization Skills
Must be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and Internet
Basic medical terminology
Basic clerical and administrative skills
Must be Accurate and Efficient
Must be Punctual and Dependable
Able to maintain focus and positive attitude in a fast-paced environment
Ability to work with minimal supervision
Ability to meet deadlines in a high pressure, time sensitive environment
Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better.

Responsibilities

Scanning, Uploading, and labeling of case documents into the appropriate case files
Separating and sorting of hard copy/soft copy medical files and documents
Processing referrals with dedicated deadlines and sending reviews to our HCPs
Collecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management application
Heavy data entry
Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere
Professional interaction with Nurses, Insurance Adjusters, and other medical professionals
Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff
Process Utilization Review referral forms received by EK Health Services
In-take / Data Entry of UR referrals into EK Health Services software and case assignment
Other duties as assigned