Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

EK Health Services Inc.•Las Vegas, NV

31d•$16 - $17•Remote

About The Position

The Index-Intake Coordinator works under the direction of the UR Administrative Supervisor to prepare electronic medical case files for healthcare professionals. The indexing work includes scanning, indexing, categorizing, and uploading medical records and other files to the appropriate Utilization Review or Medical Case Management case. The role also transitions between indexing and intake. Intake involves processing Utilization Review referrals from the indexing stage through assignment to a healthcare professional. The coordinator may also support administrative staff with overflow work such as word processing, data entry, and internet research. This is a remote, non-exempt position with an eight-hour workday, Monday through Friday, from 8:30 a.m. to 5:30 p.m. Pacific Time. Applicants residing in California, New York, or Hawaii are not being considered.

Requirements

High school graduate or GED equivalent.
Professional demeanor and excellent written and oral communication skills.
Strong organizational skills.
Computer literacy and comfort using computer programs and functions, including Microsoft Word, Microsoft Excel, email, and the internet.
Basic medical terminology.
Basic clerical and administrative skills.
Accuracy and efficiency.
Punctuality and dependability.
Ability to maintain focus and a positive attitude in a fast-paced environment.
Ability to work with minimal supervision.
Ability to meet deadlines in a high-pressure, time-sensitive environment.
Able to sit and keyboard for most of an eight-hour workday, apart from lunch and breaks.
Manual dexterity.
Able to speak on the telephone intermittently throughout the day.
Fluent in reading and writing English.
Able to provide and confirm a safe, HIPAA-compliant home office environment.
Requires a DSL, fiber, or cable home internet connection; 100 Mbps or better is preferred.

Nice To Haves

Home internet connection of 100 Mbps or better.

Responsibilities

Scan, upload, and label case documents in the appropriate case files.
Separate and sort hard-copy and electronic medical files and documents.
Process referrals within dedicated deadlines and send reviews to healthcare professionals.
Collect medical files and documents for scanning, indexing, and uploading to a web-based Utilization Review case management application.
Perform heavy data entry.
Answer incoming calls promptly and assist callers using professional telephone etiquette.
Interact professionally with nurses, insurance adjusters, and other medical professionals.
Respond to routine customer and public inquiries or complaints, and refer non-routine, sensitive, or complex matters to appropriate staff.
Process Utilization Review referral forms received by EK Health Services.
Enter Utilization Review referrals into EK Health Services software and assign cases.
Assist administrative staff with overflow work, including word processing, data entry, and internet research.
Perform other duties as assigned.