Utility - Alcove Summit

MadTree Brewing Company•Blue Ash, OH

14h•Onsite

About The Position

The Utility role is the connective tissue of our front-of-house — moving between hosting, bussing, food running, and service support to keep the restaurant clean, organized, and ready for whatever the shift brings. They greet guests at the door, reset tables with urgency, back up servers and bartenders through the rush, and keep the dining room sharp from open to close. They show up as a MadTree ambassador who lives Connect, Grow, and Give a Fck every shift.

Requirements

Must be at least 21 years of age or older.
High School Diploma or GED.
Open availability including nights, weekends, and holidays.
Reliable transportation and excellent attendance record.
Experience in a high-volume bar and/or restaurant is strongly preferred.
Comfort with working independently, multitasking, and maintaining efficiency and productivity with the ability to prioritize tasks and work under pressure.

Nice To Haves

1+ year host experience preferred.

Responsibilities

Deliver exceptional guest service through warm, engaging interactions throughout every shift
Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in
Clear, sanitize, and reset tables quickly and thoroughly to keep service moving
Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high-touch surfaces
Monitor the appearance of the restaurant continuously and address issues before guests notice them
Support servers and bartenders with pre-bussing, food running, polishing glassware and silverware, stocking, and table maintenance
Keep polished glassware and silverware levels stocked and service-ready at all times
Refill ice, condiments, and operational essentials throughout service
Communicate clearly between FOH and BOH to keep food moving and service tight
Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day
Complete opening, closing, and transition side work thoroughly and consistently
Keep stations stocked, organized, and ready for the next wave of service
Maintain urgency during high-volume service without losing attention to detail
Support service recovery and help fill operational gaps as they come up
Support sustainability efforts through proper waste management and sorting