Utility Vendor Management (UVM) Coordinator

Billee.AI•Dallas, TX

1d•Remote

About The Position

When a client goes live on Billee, someone has to make sure the utility accounts are actually set up, the right vendors are connected, and the billing data coming in is clean. That work falls to this role. As a UVM Coordinator, you'll own the coordination layer between Billee and the utility providers (electric, gas, water, trash, telecom) across our client portfolio. That means submitting account requests, tracking activations, following up when vendors go quiet, and making sure nothing slips through the cracks when a new property onboards. You'll also support billing reconciliation, which requires the same attention to detail: when numbers don't match, you investigate until they do. This is not a background role. The work is high-volume, deadline-driven, and directly visible to clients. When vendor accounts aren't set up on time or billing data is off, clients notice. The right person for this role finds satisfaction in getting it right — building a system that keeps them organized, staying on top of open items, and closing loops before anyone has to ask. If you've worked in utility management, property operations, or a billing/ops environment and you're ready for a role where you own a real piece of the function, this is it.

Requirements

2 to 4 years of experience in utility management, billing operations, property management, or a similar ops role
Direct experience coordinating with external vendors or utility providers
Proven ability to manage a high volume of open items without losing track
Strong data entry accuracy and comfort with spreadsheets
Clear, professional written communication
Able to work independently and manage your own priorities in a fast-moving environment
Comfort learning new software quickly matters more than knowing these specific tools coming in.

Nice To Haves

You've worked in a role where the details really mattered and you've developed habits that keep you from dropping things.
You're the person who follows up without being asked, catches the discrepancy before anyone else notices, and knows how to push a vendor without burning the relationship.
You're comfortable in an environment that's still being built. Billee is growing, and some of our processes are still being formalized. That doesn't frustrate you — you see it as an opportunity to help shape how things work.
You communicate honestly. When something is delayed or blocked, you say so clearly and early. You don't over-promise to keep people happy and then scramble.
You have enough familiarity with utility management or multifamily operations to know the landscape and won't need six months of ramp time to be useful.

Responsibilities

Manage the day-to-day relationship with utility providers across the portfolio: submitting account requests, tracking activation status, and following up when things stall.
When a new property comes onto the Billee platform, you're responsible for the utility account setup workflow: collecting the right property data, submitting to providers, and confirming accounts are active before billing goes live.
Process utility invoices and account data accurately, and support monthly reconciliation cycles. When numbers don't match, you dig in and find out why, whether it's a data entry issue, a vendor discrepancy, or something that needs escalation to Accounting.
Work closely with the Customer Journey team to keep clients updated on account status, and with Accounting to ensure billing records are accurate and reconciled.
Keep records current and accurate in our internal systems. As the UVM function grows, the documentation you maintain today becomes the playbook for the team tomorrow.