Utility Services Supervisor

City of Whitefish•Whitefish, MT

2d•Onsite

About The Position

The City of Whitefish is actively recruiting for a full-time exempt Utility Services Supervisor to join our Planning and Building Department. This role serves an important function in the operations of the City, requiring a consistent and dependable presence. The position involves performing a variety of routine and complex duties in the administration of the Utilities Office, including planning, accounting, payment processing, collections, and general management of functions to support utility services. It also includes supervisory and administrative duties in the planning, operation, and maintenance of meter reading and utility billing services, as well as related equipment, and provides administration for solid waste and recycling services. The Utility Services Supervisor works closely with Public Works, Planning and Building, and supports Administration and Finance as necessary.

Requirements

Completion of a two (2) year college or university program specializing in business management, office administration, computer applications, or a directly related field.
Four (4) years of experience in a professional office environment in a public agency, or construction, maintenance, or operations of utilities and facilities.
A minimum of two (2) years of experience in a supervisory capacity.
Minimum of two (2) years’ experience working with utility billing or similar software system.
Must possess a valid State of Montana driver’s license or have the ability to obtain one within Thirty (30) days.

Nice To Haves

Experience with Black Mountain Utility Billing Software preferred.

Responsibilities

Manages and leads the daily operations of Utility Services.
Develops priorities and assigns tasks and projects in an efficient and effective manner.
Meets regularly with staff to discuss and resolve workload and technical issues.
Provides training, coaching, and performance evaluations for assigned staff.
Establishes and monitors personnel schedules, recommends approval of leaves and vacations, listens to and adjusts complaints and grievances.
Reviews, verifies, and evaluates staff work product for accuracy and possible irregularities to ensure the timely and accurate billing of utility customers.
Ensures records and rates are accurate, current, and maintained.
Approves all required adjustments to individual accounts.
Reviews and provides recommendations to the Finance Director regarding collections of delinquent accounts and the property lien process.
Assists in developing and implementing new billing techniques and systems or in modifying existing methods and procedures.
Performs routine clerical and administrative duties.
May be required to perform work of Customer Service Clerk(s) as needed to manage workloads and provide excellent and timely service for customers.
Provides prompt and courteous service to the public with billing questions, requests for information, and complaints to maintain positive customer relations.
Resolves complex customer service issues and manages difficult customers.
Coordinates solution of customer service issues with other City staff as needed.
Resolves complaints and problems from the general public in a professional, helpful, and tactful manner.
Reviews utility rules and regulations regularly and recommends necessary changes.
Reviews and modifies Utility Services related permits as needed.
Reviews within designated timeline and provides Utility Services approval for building permit applications relating to water and sewer utility line size, meter pit, and meter size.
Advises customers and related staff of Utility Services requirements.
Collaborates with Public Works on annual budget requests and justifications for submission to the Public Works Director or designee.
Supervises the requisitioning and use of meter supplies and equipment.
Analyzes annual operating costs and makes recommendations for department budget.
As assigned, prepares periodic financial, statistical, and operational reports.
Analyzes, prepares, and maintains utility rate and assessment data.
Performs periodic audits of all utility accounts.
Reviews and tracks work orders for meter installation and replacements.
Ensures that all meter supplies, materials, equipment, and inventory are maintained.
Performs other duties and responsibilities as assigned.
Serves on various employee or other committees as assigned.
Attends meetings as requested.
Coordinates with other private utility companies regarding locations of utility systems.

Benefits

Health, Dental, Orthodontic, and Vision Insurance (FY27 the City pays 81% of monthly premium, employee pays 19% of monthly premium pre-tax)
Generous employer contribution toward Health Savings Accounts (HSA) for those who choose the High Deductible Health Plan (HDHP)
Free annual biometric screening - Employee and spouse/partner can earn up to $200 incentive for participation
City Wellness Program - City pays $30 per month to employees to use toward wellness
Corporate rate membership to The Wave health club (billed to City and deducted through payroll)
Montana Public Employees Retirement System (PERS) - includes employer and employee contributions
15 days of paid vacation earned per year (starting)
12 days of paid sick leave earned per year (starting)
12.5 paid holidays per year
One paid personal day per year (8 hours)
$25,000 employer paid Life and Accidental Death & Dismemberment Life Insurance Policy for employee and $5,000 for spouse/dependents.
Voluntary life is available to employee, spouse/partner, and dependents, monthly premium paid by employee.
125 Cafeteria Plans - Optional Pre-Tax Flexible Spending Account (FSA) and Dependent Care Account (DCA)
Free Employee Assistance Program - 6 free counseling sessions per issue, per person in household
Optional Deferred Compensation Plan (457) – Pretax and Roth Available
Optional Aflac Plans including Accident, Short-Term Disability, Cancer, Hospital and Critical Illness
May be eligible for Public Service Student Loan Forgiveness under the Public Service Loan Forgiveness Plan (PSLF)
City paid continuing education, training and development (as approved by supervisor and City Manager)
FMLA - up to 12 weeks of unpaid, job-protected leave per year (rolling calendar year) available after working 1250 hours within previous 12 months and employed for 12 months for qualifying events. Accrued leave utilized concurrently.
Bereavement Leave - up to 5 paid days off for death of immediate family member
Jury & Witness Duty Leave
Military Leave
15%-20% discount on Verizon voice plans and select data plans
T-Mobile exclusive offers with Work Perks – 15% off the Go5G Plus or Go5G Next rate plans
AT&T discounts also available
Parks & Recreation After School and Summer Day Camp services provided at no cost to employees
Whitefish Workforce Assistance Program - designed to help full-time, part-time and seasonal equivalent employees to successfully live and work in the Whitefish area by providing rental assistance