Utility Service Representative (Water Meter Reader)

City of Gainesville•Public Works Department, TX

11d•Onsite

About The Position

To collect meter readings for utility service billing; to provide a variety of utility services including completing work orders; connecting, transferring and disconnecting service, performing rereads and clearing area around meter boxes; and to provide information to the public regarding utility billing.

Requirements

No experience is required.
Equivalent to the completion of the twelfth grade.
Possession of valid driver’s license required.
Regularly required to walk up to four (4) miles daily.
Regularly required to use arms and hands to lift meter lids and clear/clean area around and in meter boxes.
Occasionally required to climb fences to reach meter.
Regularly required to bend, kneel, stoop, and crouch.
Regularly requires a great deal of hand and arm movement.
Occasionally move and/or lift weights up to 50 pounds.
Vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Nice To Haves

Knowledge of common causes and remedies for consumption problems.
Ability to work outdoors in adverse weather.
Ability to work independently.
Ability to operate and use a variety of tools and equipment necessary for the performance of assigned duties.
Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations.
Ability to establish and maintain cooperative-working relationships with those contacted in the course of work.
Ability to drive safely and observe all traffic laws.

Responsibilities

Drive to water meter locations throughout the day; read water meters on an assigned route; record reading information on hand held meter device; report any abnormal readings, leaks, damages or tampering.
Perform re-reads on meters when unusually low or high readings have been recorded.
Re-sequence routes as necessary.
Prepare work orders for water shop; clear area around meter boxes for accessibility.
Clean and service assigned City vehicle; maintain proper fluid levels; have minor repairs completed as necessary.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Collect payments/issue receipts on delinquent accounts while in the field if customer request; put payment and receipt copy in drop box.
Be available and on call after hours until approximately 8:00 p.m. weeknights and alternating weekends 8:00 a.m. to 8:00 p.m. unless otherwise specified by the Utilities Supervisor.
Handle problems with hand held equipment; send for repairs.
Install and reset meter boxes and lids throughout the City as directed.
Make repairs and test meters in the field.
Repair or replace broken curb stops.
Install meters for new service and remove meter for disconnects.
Assist utility maintenance staff as directed.
Perform related duties as assigned.