Utility Processing Administrator

5812 Investment Group•Bloomington, MN

2d•Onsite

About The Position

This position is responsible for assisting the Senior Utilities Specialist with payment and maintenance of all utility accounts across the portfolio. The role involves tracking and monitoring utility usage, billing discrepancies, and payments for water, electric, and gas services. It also includes gathering and consolidating bills for processing and analysis, assisting with utility setups or transfers for properties, and managing the mail process, with a specific focus on invoices and time-sensitive notices. The administrator will also field questions and issues from property teams, work with vendors to research discrepancies, and assess utility vendors to obtain bonds, thereby avoiding cash deposits. This role requires strong administrative, communication, and organizational skills, with a commitment to diversity and excellent attendance.

Requirements

Associate degree in accounting with a minimum of 3 years’ accounting experience (preferred)
Knowledge of accounting practices and procedures.
Skilled in preparing detailed reports and computations.
Must be detail oriented.
Must be project oriented with the ability to handle multiple tasks and meet deadlines.
Good customer service skills.
Manage difficult or emotional customer situations.
Respond promptly to customer needs.
Solicit customer feedback to improve service.
Respond to requests for service and assistance.
Meet commitments.
Strong communication (oral and written), critical thinking and analytical ability required.
Planning & organizational skills.
Ability to prioritize and plan work activities.
Use time efficiently.
Plan for additional resources.
Set goals and objectives.
Develop realistic action plans.
Excellent teamwork skills.
Ability to balance team and individual responsibilities.
Exhibit objectivity and openness to others’ views.
Give and welcome feedback.
Contribute to building a positive team spirit.
Put success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Excellent attendance/punctuality.
Must be consistent at work and on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Excellent dependability.
Must be able to follow instructions and respond to management direction.
Able to take responsibility for own actions.
Keep commitments.
Complete tasks on time or notify appropriate person with an alternate plan.
Commitment to diversity.
Demonstrate knowledge of EEO policy.
Show respect and sensitivity for cultural differences.
Promote a harassment-free environment.
Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.
Ability to pass background and drug screenings.

Nice To Haves

Knowledge and experience in real estate industry preferred.

Responsibilities

Tracking & monitoring utility usage, billing discrepancies and payments for water, electric and gas services.
Gathering/consolidating bills for processing/analysis using variations of mail, email & utilizing the vendor payment portals.
Assisting with the setup or transfer of utilities as needed for new properties or from/to residents.
Assisting and/or leading the transfer from paper billing to electronic billing, one property at a time.
Overall customer service fielding questions or issues from the property teams and working with the vendors to research.
Assessing Utility vendors to include determining and obtaining bonds so that cash deposits are not needed.
Posting utility chargebacks to resident statements for final bills.
Analyzing house meter accounts ensuring payments withdraw timely and reach out to vendors regarding issues or inaccuracies.
Preparing utility bills to AP for entry for the weekly check runs.
Relaying any information to the property teams regarding maintenance notices, shutoffs or meter upgrades.
Managing the mail process to include getting help when needed, promptly opening, sorting and distributing mail receipts.
Being open to new assignments and development of the position as needed to achieve daily and weekly objectives.