Utility Operations Application Specialist

Global Staffing & Talent Solutions • Paramus, NJ

9d

About The Position

ECLARO is seeking a Utility Operations Application Specialist for its client, a leading environmental solutions provider focused on water, waste, and energy services, in Paramus, New Jersey. The role provides operational application support for a regulated utility, primarily for Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM) platforms. The specialist acts as a liaison between field and operations teams and technical delivery partners to keep these mission-critical platforms stable, secure, and optimized for daily utility operations.

The position troubleshoots application and data issues, supports reporting and integrations, and contributes to configuration changes and enhancements through controlled change processes. It requires utility operations experience and hands-on technical skills, particularly SQL, to support work execution and asset lifecycle processes. The specialist also supports end users, documentation, training, system health checks, implementations and upgrades, and participates in an on-call rotation for critical system support.

Requirements

• Bachelor's degree or equivalent.
• At least 5 years of experience in utility operations and related applications.
• Strong background in enterprise asset management and/or mobile workforce management systems.
• Hands-on experience supporting MWM and/or EAM systems in a production environment.
• Strong SQL skills for troubleshooting, data validation, and reporting; Oracle and/or MS SQL Server experience is preferred.
• Good understanding of utility operations and processes.
• Strong troubleshooting, analytical, problem-solving, and attention-to-detail skills.
• Strong communication and interpersonal skills, including the ability to work with technical and non-technical stakeholders.
• Experience with IT service management and change control processes, including ServiceNow or ITIL concepts.
• Ability to support and troubleshoot installations and configurations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and version compatibility issues.
• Knowledge of IT security best practices and compliance expectations in a regulated utility environment.
• Data analysis and reporting skills.
• Ability to translate business requirements into technical solutions.
• Proficiency in creating and maintaining support documentation.
• Experience with agile methodologies.
• Commitment to continuous learning and improvement.
• Passion for environmental sustainability and desire to make a positive impact.

Nice To Haves

• Knowledge of Meter Management or AMI metering.
• Experience with IFS MWM and/or EAM platforms such as HxGN or Kloudgin.
• Metering, AMI, or meter management exposure, including Sensus, Itron, or Neptune.
• Experience supporting integrations and interfaces, including APIs and data flows, and coordinating issue resolution across teams and vendors.
• Exposure to scripting or automation, such as Python or PowerShell.
• Project coordination or management experience.
• AWS cloud infrastructure certification.

Responsibilities

• Administer, monitor, and maintain MWM and EAM applications to ensure reliable performance.
• Provide Tier 2/3 application support to operations, field, dispatch, and planning users, including triage, troubleshooting, and root-cause analysis.
• Track incidents and requests in ServiceNow, coordinate resolution with internal teams and vendors, and document fixes and workarounds.
• Deploy configuration updates and support application upgrades and patching through controlled change processes.
• Maintain data integrity, security, and compliance with utility and IT controls, including access management, audit evidence, change control, and documentation.
• Write and optimize SQL queries for data validation, troubleshooting, and operational reporting.
• Support APIs, interfaces, and data flows between MWM/EAM and dependent systems.
• Develop and maintain runbooks, troubleshooting guides, configuration notes, and other support documentation.
• Assist with installing, configuring, and troubleshooting applications on desktop and mobile devices, coordinating with IT on device or deployment issues.
• Conduct user training and provide ongoing application support.
• Conduct system health checks and proactively identify areas for improvement.
• Assist with planning and executing new application implementations and major upgrades.
• Participate in an on-call rotation for critical system support.

Benefits

• 401(k) Retirement Savings Plan administered by Merrill Lynch.
• Pre-tax commuter benefits through Commuter Check.
• Eligibility to purchase medical, dental, and vision insurance through ECLARO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level