Utility Billing Supervisor (Intradepartmental)
About The Position
The purpose of this position is to supervise the utility billing office, maintain utility accounts, perform regular billings, and prepare budget and audit information. This is accomplished by overseeing and reviewing utility data; ensuring that all utility records are kept up properly; supervising utility projects; following schedules; submitting work request slips; processing work orders; handling customer complaints and resolving issues; making account adjustments; perform utility billings and post penalties; writing off accounts; keeping up-to-date with billing guidelines and policies; and submitting reports and statistics; set up, maintain, and/or remove ACH bank drafts on utility accounts and bank site. Other duties include assisting other employees; communicating schedules; ensuring staff maintains computers and other equipment; reviewing employee time sheets; submits department payroll and other reports; maintains backup tapes; printing tax bills and labels; and providing information to departments and the public.
Requirements
- Work requires knowledge necessary to understand basic operational, technical, or office processes.
- Level of knowledge equivalent to four years of high school or equivalency.
- Under and including one year of experience.
- Include a valid driver's license
- Able to pass a civil service test
Nice To Haves
- One year more of experience is preferred
Responsibilities
- Supervise the utility billing office
- Maintain utility accounts
- Perform regular billings
- Prepare budget and audit information
- Oversee and review utility data
- Ensure all utility records are kept up properly
- Supervise utility projects
- Follow schedules
- Submit work request slips
- Process work orders
- Handle customer complaints and resolve issues
- Make account adjustments
- Perform utility billings and post penalties
- Write off accounts
- Keep up-to-date with billing guidelines and policies
- Submit reports and statistics
- Set up, maintain, and/or remove ACH bank drafts on utility accounts and bank site
- Assist other employees
- Communicate schedules
- Ensure staff maintains computers and other equipment
- Review employee time sheets
- Submit department payroll and other reports
- Maintain backup tapes
- Print tax bills and labels
- Provide information to departments and the public
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
