Utility Billing Specialist

Town of Purcellville•Purcellville Maintenance Facility, VA

1d•Onsite

About The Position

The Utility Billing Specialist performs intermediate technical work involving the coordination of utility account billing, service disconnection and non-payment, customer service, and related assigned work. This position works closely with the Senior Meter Technician to support the utilities and coordinates with other departments as needed. Work is performed under the limited supervision of the Maintenance Superintendent.

Requirements

Associate / Technical degree with coursework in accounting, business administration, finance, or related fields
Considerable experience in municipal customer service and cashiering work or equivalent combination of education and experience.
Must meet and maintain all training and education requirements for the position.
Valid driver's license.
Thorough knowledge of accounts payable and routine accounting policies, practices, and procedures.
Thorough knowledge of bookkeeping terminology and methods.
General knowledge of office procedures, practices and equipment.
General knowledge of business English, spelling and arithmetic.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write basic correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to post accounts.
Ability to operate a variety of office machines.
Ability to operate personal computer including some knowledge of applicable software packages.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to plan and organize work independently while exercising time management skills.
Ability to establish and maintain effective working relationships with associates, department heads, and the general public.

Responsibilities

Manages utility accounts; coordinates and updates daily work orders; oversees the leak adjustment policy and associated processes and updates billing financial data as needed.
Reviews and interprets data and manages water/sewer billing, payment, and refunds as required.
Performs delinquent collections duties, including water disconnects, notice of Non-Sufficient Funds(NSF), as needed or required.
Receives inquiries, complaints, and service requests and resolves them within the framework of established policies and procedures or forwards them to the appropriate party for disposition.
Prepares Automated Clearing House (ACH) autopay drafts for submission to Finance for processing.
Assists in the coordination, preparation, and submission of utility month-end reports, including utility receivable and deposit account audit, utility rate changes, and consumption analysis report; collects information from a variety of sources and compiles data; monitors water and sewer agreements.
Prepares and distributes annual billing calendar and is available to meet the established utility billing calendar deadlines.
Coordinates outsourced bill printer activities.
Assists with integration processes; implements and maintains Enterprise ERP utility billing and customer management capabilities.
Coordinates with IT, Munis and Finance to troubleshoot billing issues.
Executes other job duties as necessary.