UTILITY BILLING CASHIER

City of Amarillo • New, KY

2d • Onsite

About The Position

Under the direct supervision of the Cashier Supervisor, a Utility Billing Cashier must be efficient, courteous, and must have excellent customer service skills. The Cashier will take all payments related to utility accounts and ensure that all entries are accurate. This Cashier will aid all customers by answering inquiries and provide helpful information. To succeed as a Cashier, you should have a strong work ethic and high level of accuracy. You should be responsible, attentive to customer needs, and committed to providing excellent service.

Requirements

• High School Diploma or equivalent.
• Customer service or Cashier experience.
• Ability to handle transactions accurately and responsibly.
• High level of energy with strong customer service skills.
• Basic math and computer skills.
• Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.
• Attention to detail.
• Helpful, courteous approach to resolving complaints.
• Working knowledge of customer service techniques, database systems, web-based systems, and billing systems
• Ability to deal effectively with others in a courteous manner.
• Ability to speak in a clear and concise manner.
• Ability to operate a variety of office equipment.
• Ability to ask appropriate questions to obtain necessary information.
• Ability to make sound judgments regarding customer issues.
• Ability to apply and calculate various rates associated with City services.
• Ability to operate a personal computer.
• Ability to understand and operate a variety of computer programs simultaneously.
• Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
• Ability to multi-task.

Responsibilities

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.
• Maintaining a high level of accuracy.
• Following all cashiering procedures enforced by the department and internal auditor.
• Maintaining a clean workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED