Utility Billing Specialist

City of West University Place • West University Place, TX

7h • Onsite

About The Position

This position coordinates and performs a variety of technical and clerical accounting functions; performs customer service duties for utility billing, performs data entry; creates, updates, and maintains various types of accounting and utility records; liaises with vendors and City departments regarding accounting matters; and performs other related duties as assigned.

Requirements

• Associate's degree in Accounting or related field or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Principles and practices of bookkeeping
• Processes and techniques in assigned area of responsibility
• Basic mathematical concepts
• Office procedures, methods, and equipment
• Customer service principles
• Data entry techniques
• Applicable local, State, and Federal laws, rules, and regulations
• Performing basic mathematical calculations
• Maintaining records
• Providing customer service
• Operating computers and applicable software
• Researching discrepancies
• Tabulating, recording, and balancing transactions
• Performing accounting adjustments
• Performing data entry
• Operating standard office equipment
• Preparing, compiling, and reviewing reports
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Responsibilities

• Performs customer service duties to include providing information in person or via phone and/or email to residents, vendors, and internal or external departments or agencies; and responding to citizen concerns and/or complaints
• Prepares monthly utility bills; including final bills, past due notices, and shut offs. Work may involve downloading, assessing, uploading, and/or posting meter readings; maintaining and updating accounts, including new or cancelled accounts; entering services orders; and/or performing related duties
• Prepares, maintains, uploads, distributes, and/or updates audit-related and other reports, records, statements, and documents; work may involve researching discrepancies, and gathering and compiling information related to budgets and other accounting/fiscal processes
• Enters or retrieves information into/from, and maintains applicable filing and online systems, applications, and other databases
• Performs other duties of a similar nature or level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree