Utility Billing Specialist I, II

City of Winter Park•City of Winter Park, FL

17h•Onsite

About The Position

The Utility Billing Specialist I and II performs routine and complex clerical and administrative duties for the City’s Finance Department. Work includes daily processing of paperwork such as service work orders, meter readings, billing charges, and utility account adjustments as needed at the direction of the Utility Services Manager. This position is performed under close supervision – the incumbent is assigned duties according to specified procedures and receives detailed instructions; work is reviewed frequently through conferences, post audits for results obtained, and adherence to established policies and procedures.

Requirements

General knowledge of departmental and municipal rules, regulations, policies, and procedures.
General knowledge of English, spelling, grammar, punctuation, and business correspondence.
General knowledge of office terminology, methods, practices, procedures, filing systems, design and maintenance, and modern information systems and software.
Skill in the operation of modern office equipment, computers, and software, including Microsoft Office applications (Word, Excel, PowerPoint, etc.).
Skill in data entry and proofing of text and numerical entries.
Ability to exercise mature judgment in assisting the public and employees.
Ability to complete work accurately with a high level of attention to detail.
Ability to maintain focus and flexibility with frequent interruptions; ability to follow up and monitor the status of ongoing projects.
Ability to complete tasks in a timely manner, multi-task, organize workload, meet deadlines, follow-up, and take tasks to completion.
Ability to organize technical data and material logically and conduct analysis regarding such data and material.
Ability to establish and maintain effective relationships with employees, supervisors, city officials, and the general public.
Ability to communicate information tactfully and impartially, both in person and in writing with all staff, city officials, and the general public.
Ability to demonstrate proficiency in the City of Winter Park Core Competencies.
Ability to understand and follow oral and written instructions and keep accurate records.
High School Diploma or equivalent; supplemented by a minimum of three years of experience in an administrative support function performing clerical, accounting, or bookkeeping work (for Utility Billing Specialist I).
High School Diploma or equivalent; supplemented by a minimum of five years of experience in an administrative support function performing clerical, accounting, or bookkeeping work (for Utility Billing Specialist II).
Demonstrated ability to process net meter billing and daily bill runs (for Utility Billing Specialist II).

Nice To Haves

Bilingual Spanish is preferred.
Munis (Tyler) Software experience is highly desired.
Prior Utility Billing experience is a plus.
Prior government and/or municipality experience is a plus.

Responsibilities

Receive and review daily meter reading exception reports (e.g. unread, consumption, high-low, leak detection, master route).
Process, review, and edit meter readings using a variety of reports generated from the meter reading software (e.g. meter inventory corrections, readings, meter components, mismatched registers, and smart points).
Process preliminary billing registers prior to submitting a daily update.
Work with water distribution and the electric department regarding meter readings (e.g. research, establishment of proper readings); prepare appropriate service work orders for other departments upon request.
Monitor special accounts (e.g. net meter, time of use).
Process certain billing invoices (e.g. cancel re-bill, multiple-month bills).
Review load factor on commercial accounts (e.g. general service, demand service).
Reconcile daily utility balancing worksheet and update utility billing cash posting.
Process certain invoices (Hydrant Meters, Duke Energy) for utility services.
Enter utility account adjustments into the computer daily; review, balance, and post adjustments.
Review Planning and Community Development Certificate of Occupancy notifications and verify appropriate utility services are active and billing.
Review delinquent notice reports to determine if previous and current delinquent charges can be combined; update delinquent records in the computer and request notices to print.
Receive non-sufficient checks (NSF), research, and send out notification letters.
Prepare corresponding journal entries for Finance to record.
Assists with reviewing electric rate adjustments quarterly and utility service rates annually.
Work with customer service, other departments, and the public regarding billed charges and adjustments (e.g. services, types of adjustments).
Receive, process, and complete service work orders (e.g. meter sets, removals, exchanges, upgrades, downgrades, demolitions, and initial and final requests).
Assist with assignments and duties for three other customer account specialist positions in their absence or as needed.
Review and work with inactive balance reports monthly (e.g. transfer or refund credit and debit balances remaining on closed utility accounts).
Monitor electric release and water, sewer, and fire line permit mailbox daily; prepare appropriate service work orders and verify appropriate utility services are active and billing.
Monitor division’s spreadsheet for tracking service addresses with water/electric service showing active without an order (OWO) after a field check, update information reported, and email report daily to appropriate divisions/call center.
Work with customer service, other departments, and the public regarding billed services and service work orders.
Work with daily cut list to verify and review accounts scheduled for disconnection (e.g. credit history, service work order, customer notes).