Utility Billing Coordinator

City of Kalamazoo•Kalamazoo, MI

6d•Onsite

About The Position

Under general direction, is responsible for providing utility billing related customer service, maintaining utility records, the processing of utility accounts and billing, and for monitoring the collection of delinquent accounts. In a fast-paced environment, the employee is responsible for work involving the performance of account-keeping, processing of utility billings, creating and updating customer accounts, and performing collection activities. The position requires checking the condition of accounts, auditing, or related tasks and legal procedures. The job requires work with other departments in the preparation of reports and maintenance of records regarding the City's finances and utilities.

Requirements

Considerable knowledge of Utility billing and collection policies and procedures, and legal regulations.
Experienced in analyzing and problem solving.
Working skill in maintaining computerized financial record keeping, data systems, and oral and written communications.
Considerable knowledge of Microsoft Office software including Word and Excel
Good knowledge of business arithmetic
Basic knowledge of accounting procedures
Ability to understand and carry out complex oral and written directions.
Auditing, general knowledge of data processing procedures.
Ability to accurately perform in a fast pace, high volume work environment; and the ability to establish and maintain effective working relationships with the general public.
Three years account-keeping experience and completion of a standard high school course including or supplemented by courses in typing and bookkeeping.
Customer service work.
Excellent organizational skills.
Excellent written and oral communication skills.
Any combination of training and experience which provides the essential knowledge, skills, and abilities.

Responsibilities

Resolves billing questions and concerns received in person, via phone, or email.
Processes new account applications, sets up payment plans.
Maintains regular schedule of billing and collections.
Generates and reviews computer reports.
Updates customer records for service requests.
Creates and updates cycle records for utility billing, assesses penalties, prepares final bill and collection notices, creates packets for refund checks, keeps track of total pieces mailed for mailing services and year-end report; receives information from public relevant to department activities.
Operates calculator, computers, office machines.
Furnishes information to public on a variety of matters relating to accounts maintained.
Investigates bills to determine service activity.
Communicates with owners, Realtors, landlords, and governmental officials to report delinquency status.
Prorates, calculates, and adjusts bills for misread meter readings or billing errors.
Updates information from completed field work and maintains work records.
Prepares and sends letters to customers referencing needed water meter and service line maintenance.
Creates work orders for meter reads, customer move in/out, meter maintenance, unusual consumption, and delinquent shut off.