Utility Billing Specialist

City of Zephyrhills • Zephyrhills, FL

1d • Onsite

About The Position

Responsible for the accurate processing of final and cycle bills. Reviews meter readings and utility bills to identify and remedy anomalies. Responsible for ensuring that bills are transmitted monthly. Process final work orders and prepare final bills. Process requests for the initial start, cancellation, and/or change of service. Assists with customer phone calls, complaints, and leak adjustments. Completes other related duties as assigned.

Requirements

• High school diploma or GED.
• Experience in modern office practices and procedures including the operation of computers, phones, calculators, and other standard office equipment.
• Ability to understand and follow oral/written instruction.
• Ability to establish and maintain effective working relationships with co-workers and the public.
• Possession and maintenance of a Florida driver license.

Nice To Haves

• Knowledge of utility billing procedures and utility collections.

Responsibilities

• Accurate processing of final and cycle bills.
• Review meter readings and utility bills to identify and remedy anomalies.
• Ensure bills are transmitted monthly.
• Process final work orders and prepare final bills.
• Process requests for the initial start, cancellation, and/or change of service.
• Assist with customer phone calls, complaints, and leak adjustments.
• Complete other related duties as assigned.

Benefits

• medical
• dental
• life insurance
• Florida Retirement System (FRS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED