Utility Billing Cashier

City of Pflugerville•Pflugerville, TX

14d•Onsite

About The Position

The City of Pflugerville is seeking a Utility Billing Cashier who believes in and exhibits the City's P.F.I.R.S.T. core values: Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork. This role provides excellent front-line customer support for in-person and over-the-phone customers, taking payments by cash, check, and credit card. The position serves over 23,000 residential and commercial utility service accounts in accordance with established policies and procedures, and frequently interfaces with City employees, management, and the general public. The City offers a generous 457 deferred compensation plan and a 100% paid employee assistance program.

Requirements

High school diploma or equivalent.
One (1) year of cash handling, accounts receivables, and general accounting principles experience.
One (1) year of general office or front-facing customer service experience.
Basic computer hardware and software operation.
Working knowledge of applicable accounts receivable, basic cash handling procedures, and basic accounting principles.
Good communication (verbal and written) and organization skills.
Ability to interface professionally with employees, management, and the general public.
Proficiency with applicable computer equipment, utility billing software, internet, Microsoft Office, and other standard office equipment.

Responsibilities

Prepare a cash drawer for use each morning and balance it at the end of the day.
Take payments from walk-in customers (cash, check, or credit card).
Answer general account questions or inquiries for walk-in customers, phone calls, and emails.
Process mail/night drop payments daily through scanning software.
Track and process trash complaints received.
Process requests for payment extensions or payment plans.
Process applications for service start, disconnect, or transfer.
Process account change requests.
Send welcome emails to new customers.
Remain accessible via personal cell phone to address job-related issues or emergencies using City applications.
Perform other related duties as requested.