Utility Billing Specialist

City of Golden Valley•City Hall - Golden Valley (Building #7800), MN

9d•Onsite

About The Position

This position is responsible for the City’s utility billing functions including processing meter readings, billing, initiating, and terminating water services, resolving customer questions and complaints, and performing detailed clerical and financial support duties.

Requirements

High School diploma, GED, or equivalent.
Two years of experience with cash handling, accounts payable, or accounts receivable.
Experience working with computers, specifically Microsoft Office products.
Ability to complete the essential duties and responsibilities of the position with or without reasonable accommodations.

Nice To Haves

Post-secondary education in accounting or customer service, or related field.
Two years utility billing experience.
Experience working in public sector and municipal or local government.

Responsibilities

Manage the set-up and closing of all commercial, multi-family, and residential property accounts within utility billing system, including coordinating with new and vacating residents, and obtaining initial and final meter readings.
Administer utility billing for all City accounts and reconcile billing reports and payments to issue late penalties, coordinate NSF procedures, and process any appropriate billing adjustments and reimbursement claims.
Process daily utility billing payments, reconcile utility billing and finance system, and process refunds as needed.
Provide excellent customer service by working with residents to answer billing and account questions and provide education on utility usage, automatic payment plan options, and City policies and procedures.
Coordinate with the Public Works department to set-up appointments, process water meter repairs, meter exchanges and battery replacements, and collect accurate data.
Prepare ongoing reports including daily utility billing receivables, monthly and annual utility services reports, and ongoing meter tracking, and consumption reports.
Administer special processes, including the annual certification of delinquent utilities and inquiries from title companies.
Work with LOGIS (Local Government Information Systems) to evaluate systems, procedures, and the ongoing support and integration of utility billing systems.
Assist with general services tasks as needed.
Serve as backup to Accounting Technician and Assessments/AP Tech as needed.