Utility Administrator

Progress Residential • Scottsdale, AZ

4d • Onsite

About The Position

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Requirements

• High school diploma or equivalent required.
• Previous property management experience in either the single family or multi-family rental industry.
• Proven record of providing exception customer service to field locations.
• Working knowledge of MS Word and Excel with the ability to perform basic formulas in Excel
• Proficiency in Yardi is required with 1- 3 years previous work experience in leasing and administrative services using Yardi.
• Strong organizational skills with exceptional attention to detail.
• Ability to thrive in a dynamic, fast paced environment.
• Maintains regular attendance and excellent punctuality.
• Interacts productively in person and through technology with co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities.
• Excellent oral and written communication skills.
• Honest, ethical and able to maintain confidentiality in a business setting when necessary and required.

Nice To Haves

• Salesforce experience a plus.

Responsibilities

• Coordinate utility activations for newly acquired properties, including obtaining and uploading proof of ownership and any other documentation required by utility provider.
• Ensure accurate and efficient communication with the Utility Management System vendor regarding payment of existing utility bills.
• Closely monitor the existing portfolio of properties and troubleshoots any issues relating to activations or interruptions in service.
• Reviews reports from Utility Management System vendor to track progress and ensure accuracy.
• Communicates with the company’s local market teams across the country on activation status of utilities and relays this information to all appropriate parties.
• Responsible for maintaining a high degree of customer service and competency level in any resident or market peer interactions, whether over the phone or email, through formal written communication or in person.

Benefits

• Medical, dental, vision, parental leave, 401(k) with company match and more.
• PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Quarterly summits, town hall meetings and continuous training to support your professional growth.
• Performance-based bonuses that reward your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED