Utilities Servicer

City of Henderson Kentucky•Henderson KY 42420, KY

3d•Onsite

About The Position

The Utilities Servicer turns electric, gas, and water meters on or off as directed, provides customer service, and initiates corrective action for utility service problems and complaints. The role also supports meter reading, utility issue response, and coordination with City departments. Regular, predictable, in-person attendance during the City of Henderson's regular business hours is required. The position is scheduled for on-call work and responds to after-hours, weekend, and holiday emergencies, including water leaks and reconnections. A valid driver's license must be submitted with the application and maintained. The employee must successfully complete a pre-employment drug test and alcohol screening and may be subject to future testing under the City's Drug and Alcohol policy.

Requirements

High school diploma or GED.
One year of previous experience and/or training involving meter reading work, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Possess and maintain a valid driver's license; submit the driver's license with the application.
Successfully complete a drug test and alcohol screening before employment and comply with future testing under the City's Drug and Alcohol policy.
Ability to calculate and tabulate data, perform basic arithmetic, calculate decimals and percentages, and interpret graphs.
Ability to operate and control equipment, machinery, tools, and materials that require complex and rapid adjustments.
Ability to interpret written, oral, diagrammatic, or scheduled instructions and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable or verifiable criteria.
Ability to perform moderately physically demanding work, including climbing, balancing, stooping, kneeling, crouching, crawling, and handling objects weighing 20–50 pounds.
Ability to perceive and discriminate colors and shades, sounds, odors, depth, and visual cues or signals; some tasks require oral communication.

Responsibilities

Turn electric and water meters on or off as directed, turn gas meters off as directed, and cut off utilities for non-payment, returned checks, or customer requests.
Respond to customer inquiries and complaints, provide information, initiate corrective action, take or relay messages, and refer matters as appropriate.
Reread meters in response to customer complaints; deliver unsigned checks, bills, or close-out notices as needed.
Read routes and meter readings, locate water meters, run reread tickets, install electric meters, pump out flooded water meters, and detect water and gas leaks.
Install electric meters for temporary service at construction sites.
Dig up water meters and mark them with flags; mark location codes for office input; assist office personnel in locating meters and identifying names and addresses, and correct errors.
Check close-outs to ensure utilities remain off until bills are paid, notify appropriate personnel of suspected tampering, and reconnect meters that have been cut off.
Mail bills, pay postage, and pick up deliveries from the post office as directed.
Assist City departments with utility problems, provide first response to water, gas, and electric problems, and channel problems to appropriate departments.
Operate machinery and equipment used in the work, including a service truck, water pump, metal detector, handheld computer, adding machine, two-way radio, PC, probe, pickax, bolt cutter, and hand tools.
Work on call as scheduled and respond to after-hours, weekend, and holiday calls regarding water leaks, reconnections, and other emergencies.
Maintain regular and predictable in-person attendance during regular City business hours.
Perform other related duties as required, necessary, or assigned.