Utilities Manager

City of Kingman•City of Kingman, AZ

2d•Onsite

About The Position

The City of Kingman is seeking a Utilities Manager to provide leadership, oversight, and technical direction for the City’s water and wastewater utility systems. This role is responsible for supporting daily operations, regulatory compliance, infrastructure stewardship, and continuous improvement of utility services. The ideal candidate is a strong leader with technical utility expertise, sound judgment, and a commitment to workforce accountability, safety, customer service, and clear communication. Success in this role depends on reliable systems, well-trained employees, accurate data, proactive compliance, and disciplined follow-through.

Requirements

Demonstrated ability to lead and develop a high-performing utility workforce, including experience with coaching, accountability, employee development, and performance management.
Working knowledge of human resources principles, including employment practices, policy application, employee relations, corrective action, and workplace investigations.
Ability to partner effectively with Human Resources and Public Works leadership to support workforce planning, succession development, organizational change, and employee engagement.
Practical understanding of enterprise fund operations, utility rate considerations, infrastructure lifecycle planning, and the relationship between operational decisions and long-term financial sustainability.
Commitment to public health, environmental stewardship, safety, customer service, transparency, and continuous improvement.
Bachelor’s degree in Environmental Science, Public Administration, Civil Engineering, Engineering Technology, Utility Management, Business Administration, or a closely related field is preferred.
Minimum of five (5) years of progressively responsible experience in water, wastewater, utility operations, environmental compliance, or public infrastructure services.
Minimum of two (2) years of supervisory, lead, or management experience in utility operations, public works, or a closely related operational environment.
An equivalent combination of education, training, certifications, and experience that provides the required knowledge, skills, and abilities may be considered.
Valid Arizona Driver’s License or ability to obtain within 30 days of employment.

Nice To Haves

ADEQ Grade 4 certifications in Water Distribution, Wastewater Treatment, and Wastewater Collections are highly desirable.
Ability to obtain or maintain certifications necessary to support Operator in Responsible Charge/Lead Operator responsibilities.

Responsibilities

Planning, organizing, and overseeing the operation and maintenance of the City’s water production, treatment, storage, distribution, wastewater collection, treatment, reclamation, and related utility infrastructure.
Monitoring system performance, identifying operational concerns, and directing corrective or preventive actions to maintain reliability, resiliency, and service continuity.
Providing leadership, supervision, coaching, and direction to assigned utility supervisors and staff, establishing clear expectations, monitoring performance, and promoting accountability, professionalism, teamwork, and consistent service delivery.
Supporting recruitment, training, certification development, succession planning, and employee engagement within utility operations.
Overseeing required regulatory reporting, sampling coordination, permitting support, compliance records, and timely response to agency inquiries, inspections, audits, and corrective actions, ensuring compliance with applicable federal, state, and local requirements.
Assisting in developing and administering utility operating and capital budgets, including monitoring expenditures, staffing needs, materials, equipment, contracts, and service demands.
Supporting utility rate analysis, cost-of-service evaluation, enterprise fund planning, and financially sustainable utility operations.
Identifying infrastructure needs and supporting asset management, lifecycle planning, equipment replacement, preventative maintenance, and capital improvement prioritization.
Using data, operational trends, and field knowledge to recommend practical improvements to system performance, efficiency, and resource allocation.
Supporting the planning and implementation of Capital Improvement Program (CIP) projects related to water and wastewater infrastructure.
Reviewing operational impacts of proposed development and infrastructure projects, helping ensure utility systems can support current service demands and future growth.
Preparing and presenting reports, operational updates, recommendations, and technical information to department leadership, City leadership, boards, commissions, regulatory agencies, or the public as assigned.
Coordinating with Engineering, Development Services, consultants, contractors, and internal departments regarding utility impacts, system capacity, project planning, inspections, and infrastructure expansion.