Utilities Maintenance Worker - Customer Service
About The Position
The City of Sugar Land is seeking a full-time Utilities Maintenance Worker in the Customer Service division of the Utilities Department. Our trailblazing culture focuses on our employees, our citizens and the services we provide to our community. We are a data-driven and innovative full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. As the Utilities Maintenance Worker, you will assist customer service utility techs in all activities involved in the maintenance, diagnostics and repair of the water distribution and wastewater collection systems. You will also assist with response to service requests as they are assigned, begin developing a basic knowledge of the water distribution and wastewater collection system, and observe and train how to conduct routine repairs to water mains and sanitary lines. This role involves developing customer service skills including customer interaction and problem solving, with heavy customer contact. You will observe and train how to complete main line valve, fire hydrant, and manhole preventive maintenance, and assist the Treasury Department with requests for service. Required to work as an essential employee before, during and after an emergency or disaster.
Requirements
- High school diploma or GED equivalent
- Valid Texas Driver License
- National Incident Management System (NIMS) ICS-100.b, ICS-200, ICS-700.a within three months after hire date.
Nice To Haves
- No previous water or wastewater related experience required.
Responsibilities
- Assist customer service utility techs in all activities involved in the maintenance, diagnostics and repair of the water distribution and wastewater collection systems.
- Assist with response to service requests as they are assigned.
- Begin developing a basic knowledge of the water distribution and wastewater collection system.
- Observe and train how to conduct routine repairs to water mains and sanitary lines.
- Develop customer service skills including customer interaction and problem solving. (Heavy customer contact.)
- Observe and train how to complete main line valve, fire hydrant, and manhole preventive maintenance.
- Assist Treasury Dept. with requests for service.
- Required to work as an essential employee before, during and after an emergency or disaster.
Benefits
- City-subsidized health benefits
- life and disability insurance
- a variety of voluntary benefits
- a robust pension plan with TMRS
- down-to-earth casual environment and dress code
- positive team-oriented culture
- City-subsidized Medical and Dental Insurance with a variety of plan options
- City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability
- Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield
- 9 paid holidays and up to 3 floating holidays to use at your discretion
- A generous vacation package with accruals starting on day 1
- Paid sick leave
- Paid Parental Leave
- A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City
- You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan
- Longevity pay for each month of service after your first 13 months of employment
- On-site Wellness facilities and programming (mind, body spirit & financial preparedness)
- Access to multiple mental health benefits and resources, including a robust EAP
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
