Utilities Labor Crew Chief II

City of Charlotte•Charlotte, NC

7d•Onsite

About The Position

This position supervises utility crews who perform construction, maintenance, and repair of water distribution and wastewater collection systems for Charlotte Water. Work involves performing lead and skilled to semi-skilled tasks in maintaining and repairing water and wastewater collection systems; providing daily reports; ensuring employees follow safety and work rules in accordance with regulations and policies; and auditing the work of technicians. This position also participates, depending on assigned area, in repairing and installing water and sewer lines; cutting out manhole right-of-ways; cleaning sewer lines; and testing and repairing meters and water hydrants.

Requirements

High school diploma or GED from an accredited school
Five (5) years of related work experience preferably experience as a Utilities Technician including one (1) year of supervisory experience.
Requires a valid driver’s license.
Must obtain and maintain a City Driver’s Permit.
Requires a valid Class A commercial driver’s license (CDL) with tanker endorsement (or obtain within 6 months of hire).
Knowledge of safety practices and emergency response procedures.
Knowledge of proper customer service.
Knowledge of conflict resolution techniques.
Knowledge related to assigned field area.
Skill in using basic hand and power tools.
Skill in operating light, medium, and heavy equipment and trucks.
Skill in communicating, both orally and in writing.
Ability to follow oral and written directions.
Ability to read and interpret top and street maps.
Ability to work as a team member.
Ability to train others.
Ability to plan and schedule short-term work.
Ability to assign and review work of others.
Ability to work under tight deadlines or emergency situations.
Ability to establish and maintain effective work relationships with supervisors, coworkers, and the general public.
Ability to coach and motivate others.

Nice To Haves

College coursework preferred.
Depending on the assigned area, requires one or more of the following certifications (or ability to obtain within the required time of hire): AWWA Customer Service; Grade I Wastewater Collection; Grade 2 Sewer certification; Grade C Water Distribution; NC AWWA Water Meter Technician.
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.

Responsibilities

Performs lead, skilled, and semi-skilled tasks related to the repair and maintenance of wastewater collection and water distribution systems; cleans pipes; exercises and repairs water valves; repairs and installs fire hydrants; installs and fixes house/building connections and trench boxes; and acts as first responders to SSOs.
Identifies hazards to determine if the job can be performed safely; sets up safety zones; conducts required safety checks for work in confined spaces.
Serves as the competent person on the job site.
Checks elevations for proper grade; installs proper trenching and shoring; excavates areas to proper elevation; restores area to its previous condition; remediates spills; and locates infrastructure.
Clears easements for manholes; cuts manholes; cleans off street sewer lines; and cleans sewer mains.
Utilizes the following: mini excavators, jetters, hydraulic generators for hydrant and valve trucks, rodders, and vac machines.
Utilizes the following: hand and power tools; forklifts; backhoes; flatbeds; front end loaders; dump trucks; street saws, Ram X, TV camera.
Gathers data and information; completes and enters work orders; maintains records and prepares reports; and assists in planning a job.
Conducts pre-trip and post-trip truck checks.
Conducts and documents job safety requirements.
Makes decisions concerning City Right of Ways and traffic control.
Functions in a leadership and supervisory role onsite; assigns and reviews work of other work team members; trains other personnel; and serves as a competent person on the job site.
Is responsible for completing performance reviews for crew members.
Helps to develop skills improvement plans for employees not meeting standards.
Enters and completes work orders in system making sure all costs are accounted for including materials, equipment, and labor.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
Trains new and existing crew member on policies and procedures, on how to execute and complete a variety of service orders, on how to use related computer equipment; and on how to operate related machinery.
Reviews work assigned for completion and quality; inspects manholes.
Evaluates material, labor, and equipment requirements for daily tasks; acquires necessary equipment and materials.
Responds to customer inquiries and issues.
Responds to emergencies and works a rotating on-call schedule.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; aids with career development, and responsible for completing performing evaluations for assigned staff.
Performs other related job duties as assigned.
Responsible for documenting mid-year and annual performance evaluations of assigned employees