Usher - MGM Grand
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. It is the primary purpose of the Usher to greet and engage with guests before, during and after the show, direct guests to their seating location and monitor each seating section to ensure our guests have an excellent experience. All duties are to be performed in accordance with property and MGM Resorts International policies, practices and procedures.
Requirements
- Must be 18 years of age or older
- High School Diploma, GED or equivalent
- 1+ Years of Prior Relevant Experience
Nice To Haves
- Previous theatre or box office experience
- Previous experience with two-way radio
- Previous experience working in a similar resort setting.
Responsibilities
- Greet guests and interact with guests, displaying SHOW Service at all times.
- Provide excellent customer service.
- Create a WOW experience for the guests.
- Work under guidance and follow Supervisor’s direction and needs.
- Show guests to seats and attend to their needs.
- Adhere to the policies, practices and procedures of the property and department.
- Watch stations throughout the show to monitor guest behaviors including picture taking, camcorders and disrupting of the show.
- Handle guest complaints.
- Be knowledgeable of showroom layout and show times.
- Monitor door and guest entry and exit.
- Monitor specific seating areas (VIP, General Admission, etc.) and direct guests to their area based on their purchased ticket.
- Perform all duties as deemed necessary for the success of the department.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
