Usher - MGM Grand

MGM Resorts International • Las Vegas, NV

2d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Requirements

• Must be 18 years of age or older
• High School Diploma, GED or equivalent
• 1+ Years of Prior Relevant Experience

Nice To Haves

• Previous theatre or box office experience
• Previous experience with two-way radio
• Previous experience working in a similar resort setting.

Responsibilities

• Greet guests and interact with guests, displaying SHOW Service at all times.
• Provide excellent customer service.
• Create a WOW experience for the guests.
• Work under guidance and follow Supervisor’s direction and needs.
• Show guests to seats and attend to their needs.
• Adhere to the policies, practices and procedures of the property and department.
• Watch stations throughout the show to monitor guest behaviors including picture taking, camcorders and disrupting of the show.
• Handle guest complaints.
• Be knowledgeable of showroom layout and show times.
• Monitor door and guest entry and exit.
• Monitor specific seating areas (VIP, General Admission, etc.) and direct guests to their area based on their purchased ticket.
• Perform all duties as deemed necessary for the success of the department.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED