Usher

Irish Arts Center•New York, NY

2d•Onsite

About The Position

The Irish Arts Center is seeking motivated and dedicated ushers to join our Front-of-House team. As the primary point of contact for our guests, ushers play a vital role in ensuring a warm, welcoming, enjoyable, and safe experience for all audiences at all IAC events. The ideal candidates will exhibit excellent customer service, attention to detail, perform well under pressure, and be creative, on-their-feet problem solvers. Ushers are scheduled based upon availability and at the needs of the event or production. Must be willing to work nights, weekends and holidays as venue schedule requires. Reports to the Audience Services Manager.

Requirements

Previous ushering experience a plus.
Fire Guard certification preferred.
Effective verbal communication skills.
Ability to read, analyze, and communicate seating locations and directions.
Ability to respond to common inquiries or complaints from customers onsite.
Ability to treat all guests, staff, and clients in a respectful and inclusive manner.
Ability to work independently and with a team.
Must be comfortable working in settings with low lighting.
This is an in-person position.
This job requires US work authorization.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
IAC participates in E-Verify.

Nice To Haves

Previous ushering experience
Fire Guard certification

Responsibilities

Welcoming guests in a polite, professional and friendly manner, and proactively offering assistance as they arrive.
Checking and scanning tickets and directing or escorting guests to their seats.
Informing guests about the location of the restrooms, refreshments, and exits and other venue amenities.
Tending to guests' comfort and assisting them with any questions or problems.
Anticipating and providing assistance to guests with disabilities, mobility needs, or other accommodations, ensuring an inclusive and welcoming experience.
Remaining attentive to guest activity to ensure a smooth, safe and enjoyable environment.
Enforcing event rules and relevant health and safety regulations with professionalism and consistency.
Following all emergency protocols and calmly guiding audience members to the exits in an orderly manner.
Preparing and distributing programs, brochures, and other materials.
Other duties as assigned.