Usher Part-Time
About The Position
Spiegelworld is looking for Ushers Part-Time (guest services agents) to join the team at Atomic Saloon within the Canal Shoppes at the Venetian in Las Vegas. Ushers impress, entertain, and interact with our guests while providing a high level of service above and beyond. The ideal candidate for this role will be a people person who communicates effectively, excels in customer service, and responds appropriately to the needs of our guests. This position reports to the Venue Manager. This is a part-time position that pays $15/hour. The part-time schedule will vary based on the teams needs, but anticipated shifts are: Tuesday thru Saturday: 6:00 pm - 11:30 pm. Sunday and Monday off.
Requirements
- A minimum of one (1) year of customer service experience is required.
- Earned a High School diploma or equivalent.
- Must be comfortable using a handheld device and two-way radio.
- Able to work indoors and outdoors in a single shift
- Must be comfortable wearing company provided costumes for guest experiences
- Strong work ethic with flexibility to work nights, weekends, and holidays.
- Ability to work independently and as part of a team.
- Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
- Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
- Maintain a professional, neat and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
- Comfortable improvising in the moment as part of the guest experience.
- Ability to effectively communicate in English, both written and verbal.
- Able to work in a club/nightlife atmosphere with loud music, haze, smoke effects and flashing lights.
- Ability to remain calm under emergency situations with regards to guests and venue evacuations.
- Must be at least 18 years of age.
Nice To Haves
- Ideal candidates will have worked directly in the entertainment or performing arts industries.
Responsibilities
- Provide exceptional customer service and maintain a friendly attitude in all interactions.
- Efficiently scan tickets and escort guests to the correct seating location.
- Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
- Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
- Demonstrate an in-depth knowledge of the venue including load-in/load-out and evacuation procedures.
- Check assigned section for cleanliness and assist in keeping venue clean during, between, and after shows.
- Willing to participate and perform in costume for entrance experience.
- Support guest and workplace safety by following established procedures. Visually sweep the venue for potential safety issues and lost/found items.
- Be aware of venue/house rules and enforce in a courteous manner or escalate appropriately.
- Remain at assigned post throughout the event unless taking an assigned break.
- Other duties as assigned by your manager
Benefits
- access to a network of support for our employees’ health & well-being
- paid time off
- holiday pay opportunities
- employee discounts on goods and services
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
