Usher

San Jose Arena Management•San Jose, CA

8d•Onsite

About The Position

As a Part-Time Usher, you will be a key member of our Guest Experience team, responsible for creating a safe, welcoming, and memorable experience for all visitors at SAP Center and Tech CU Arena. You'll uphold our Team Teal Pioneering Principles and serve as a front-line ambassador of Sharks Sports & Entertainment. This position is represented by SEIU Local 1877 and is subject to the terms and conditions of the applicable collective bargaining agreement.

Requirements

Ability to work various shifts, weekends, possibly holidays, and late nights.
Demonstrated situational awareness skills to be able to identify issues and opportunities.
Able to read, comprehend and articulate ticket information.
Must be able to think critically and articulate directions to guests.
Ability to work effectively with a variety of guests to ensure all needs are met.
Be able to communicate information in a positive manner, even when the others are not positive.
Must be dependable by maintaining acceptable attendance and punctuality.
Ability to follow instructions.
Must be able and willing to work a minimum of two-thirds (2/3) of scheduled shifts each month.
Ability to sit, stand, walk, stoop, and crouch for extended periods of time with or without accommodation.
Ability to bend at the waist, reach overhead and lift up to 25 lbs with or without accommodation.
Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
Ability to go up and down stairs multiple times in a shift with or without accommodation.
Ability to stand for long periods of time indoors and outdoors with or without accommodation.
Required to wear a company-issued uniform and maintain a professional appearance in accordance with company standards.
Ability to work in varying environmental conditions, including exposure to a range of temperatures (indoor, outdoor, and cold environments), with extended periods spent in proximity to ice rink and arena conditions with or without accommodation.
Ability to work in environments with bright lighting and event-related special effects (including smoke, flashes, and flame effects), as well as exposure to consistently high noise levels during events with or without accommodation.

Responsibilities

Consistently provide a high level of customer service by answering any questions guests have regarding directions, events, or parking.
Assist with the security screening of guests to ensure a safe environment for all guests in attendance
Properly enforce the building entry and exit policies and enforcement of the prohibited items list.
Scans tickets at arena entry points and verifies tickets at aisles to ensure guests are seated correctly in the appropriate section.
Tours assigned area to monitor and assist guests in their seating area with concerns or questions.
Ensures proper access to Club and Lounge premium service areas, providing a high level of service.
Ensures proper access to floor seating area for ticketed and general admission events.
Assists with WCA and ASL guest seating areas, briefing guests upon arrival of emergency procedures.
Monitors Penthouse Terrace, Plazas, and suites to ensure proper access, assists as appropriate to enhance the hospitality experience.
Helps keep assigned area clean and free of debris.
Perform additional duties as assigned to support departmental and organizational needs

Benefits

Competitive compensation
401(k) plan (pre-tax and Roth options) upon meeting eligibility requirements
Employee referral bonus program
Employee recognition program
Complimentary or discounted sports and event tickets
Complimentary parking while on duty
Employee discount at the Sharks Pro Shop
Food and beverage discounts during shifts (excluding alcohol)
Spot Pet Insurance
Access to Give Virtual Care (GVC) services
Complimentary Barracuda tickets
Complimentary ice skating at Sharks Ice locations (San Jose, Fremont, and Oakland)
Discounts on select hockey programs at Sharks Ice
A fun and engaging work environment
An inclusive culture that values diverse backgrounds and is committed to driving meaningful impact within our community and industry