Usher

City of Mississauga • Mississauga, ON

1d • CA$19 - CA$22 • Onsite

About The Position

Deliver consistent, front-line customer service by greeting patrons, responding to general inquiries, and providing clear directional assistance. This role is responsible for maintaining a safe, clean, and welcoming environment for all visitors, while also completing general custodial maintenance duties.

Requirements

• Must be 16 years of age or older
• Must hold a valid Emergency First Aid and CPR "B" certification, or willingness to obtain one within six (6) months of employment
• Demonstrate excellent customer service and communication skills in a fast-paced, high pressure environment
• Able to work independently as well as with a team
• Must be able to work flexible/late hours, including weeknights, weekends and holidays

Nice To Haves

• Previous experience as an usher or in a live entertainment venue is considered an asset
• Smart Serve Certification is considered an asset
• Familiarity with the City of Mississauga and tourist attractions is considered an asset

Responsibilities

• Greet patrons, scan tickets, verify credentials, distribute programs and other giveaways as required
• Assist patrons to find their seats, including those with disabilities and special needs
• Ensure all patrons have appropriate tickets for their seating location
• Respond to general inquires
• Provide directional assistance and guidance to amenities throughout the facility
• Ensure safety of patrons at all times throughout the performance
• Ensure a safe environment at all times including ready response for public safety by evacuations for fire, bombor other threats and medical emergencies
• Ensure a clean and safe environment is maintained throughout the facility and monitor emergency exits
• Report unsafe conditions or situations to supervisory staff
• General custodial maintenance of the venue
• Maintain clear and safe pathways for patrons in and out of the facility
• Monitor patron conduct and report any unruly behaviour to supervisory staff
• Enforce Front of House standard operating procedures including, but not limited to latecomer entry, food &beverage, recording video, and camera prohibition
• Perform crowd control management functions; control lines, entrance overcrowding
• Ensure patron compliance with facility policies
• Provide assistance in emergency situations such as patron health issues, safety hazards, or evacuations
• Perform other related duties as required

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed