Usher

Honda Center • Anaheim, CA

10d • Onsite

About The Position

A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. The Honda Center is looking for enthusiastic ushers to provide excellent customer service to our guests. Ushers must maintain the Honda Center’s quality standards in creating a safe, fun, and seamless experience for all the guests. It is our goal to make our guests’ experience at the Honda Center as enjoyable and pleasant as possible. An usher presents a friendly and personal demeanor to guests at all times and is readily able to assist at all times. The ideal candidate will have experience with client-facing, in-person customer service.

Requirements

• High School diploma or equivalent
• Minimum 18 years of age
• Must possess excellent interpersonal skills and diplomacy
• Strong oral communication skills
• Ability to climb up and down stairs at varying inclines
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Ability to walk and/or stand for extended periods of time
• Flexible schedule – candidates must be able to work 80% of all monthly events; ability to work nights, weekends and holidays as required
• Ability to stand for extended periods of time
• Ability to work in various climates
• 0-1 Year Experience

Nice To Haves

• Experience with client-facing, in-person customer service

Responsibilities

• Assisting guests at various public gatherings or entertainment events
• Ticket taking, ticket verification, club, suite and general seating assistance, elevator assistance, program distribution, facility locator such as restrooms and all other guest relations
• Entry process into the Honda Center allowing guests’ event access, verification of valid tickets, scanner usage/knowledge, providing general directions and assisting with handouts including lifting and moving boxes to various locations
• Conduct ticket verification for assigned section, direction to specific seat, assist with resolving ticket issues and those requiring special seating needs
• Stand at the top of assigned section with the regular intervals of walking up and down the stairs to ensure guest needs are being met
• Responds in a timely manner to the guests needs and reports any concerns to the supervisor
• May be assigned to work in confined areas such as elevators
• Follows proper procedures during evacuations and emergencies
• Performs other related duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED