Usher - Fox Theatre

Ilitch Sports + Entertainment • Detroit, MI

9d • Onsite

About The Position

To be an ambassador by providing first class customer service to every guest at every event.

Requirements

• High school diploma and one to two years of customer service related experience is required.
• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
• Ability to print and speak simple sentences.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit.
• Responsible for monitoring crowd behavior, and taking steps to ensure that each guest may enjoy the event without disruption from others.
• Be the first responder to all issues in the seating area, summoning for assistance when necessary.
• Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards.
• Scan tickets as guests enter the arena, and ensure that no guest is granted admittance without a valid ticket.
• Guard doors and stairways ensuring guests stay in the proper areas.
• Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
• Be available to work all ticketed events.
• Learning the seating, layout, and policies and procedures of each of our venues.
• Be able to critically think and problem solve.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED