Usher

ASM Global•New Orleans, LA

1d•Onsite

About The Position

Legends Global, a leader in privately managed public assembly facilities, has an excellent and immediate opening for an Usher at the Caesars Superdome, Smoothie King Center, and Champions Square. This role is responsible for ensuring a positive guest experience by assisting patrons with seating, providing information, and maintaining a safe and orderly environment.

Requirements

Must be at least 18 years of age.
Must successfully pass a criminal background check.
Excellent communication skills.
Able to read and understand written English.
Able to distinguish colors of different credentials.
Able to stand for long periods of time, up to 10 hours.
Ability to climb stairs.
High School diploma or equivalent.
1-2 years customer service or retail experience required.

Responsibilities

Survey assigned area and report any problems (i.e., dirty or damaged seats, wet floor, etc.) to their supervisor.
Familiarize yourself with the location of the nearest exit ramp, police officer, person with a handheld radio or IMS device, supervisor in case of an emergency, and the nearest restroom.
Greet each guest with a warm smile and friendly greeting.
Check each ticket thoroughly, noting the date, time, color, event or game, number, level, section, row, and seat.
Be familiar with the numbering of your seating area and the general seating system of the entire Mercedes-Benz Superdome and Smoothie King Center.
Guide each guest to the correct seat. If a guest has tickets for another seating area, thank them and direct them to the proper area by way of the concourse.
Keep guests moving to avoid congestion and eliminate traffic blocking entrances, concourses, stairways, and ramps.
Advise patrons that smoking is not permitted inside the facility and direct them to designated smoking areas.
Keep crosswalks and aisles clear of standing spectators.
Receive and act on any complaints from the guest, referring unresolved issues to the supervisor.
Refer any uncooperative guests to the supervisor or police.
After events, help clear the building and check for lost items, turning over any found items to the supervisor.
During event breaks or timeouts, walk to the front of the aisles and check for individuals who may not belong.
Perform other duties as assigned.