Usher

AMERICAN CONSERVATORY THEATRE FOUNDATION•San Francisco, CA

5d•$23•Onsite

About The Position

Ushers are relied on to efficiently and safely guide the flow of audiences throughout events and performances, and to champion A.C.T.’s efforts in providing a warm, equitable and inclusive experience for patrons, staff, students, volunteers and visitors alike. Ushers may also be trained for, and assigned additional roles or tasks, such as Ticket Takers, Assisted Listening Attendants or Volunteer Usher guide.

Requirements

Demonstrated skill in understanding of cultural differences.
Ability to cultivate and develop inclusive and equitable working relationships with A.C.T. colleagues and stakeholders.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Experience working in a theater, audience management, live event venue, audience management, or large-scale events settings.
Demonstrated customer service experience where de-escalation, empathy, strong verbal and listening skills were exercised.
Must be able to respond quickly both mentally and physically in order to handle competing requests, complaints, emergencies and other high-pressure situations that might arise.
Agile ascending and descending staircases.
Able to lift at least 35 lbs. (stocking, moving tables, chairs, etc.).
Ability to see well while moving in a dimly lit space.
Ability to assist others physically in an evacuation scenario.

Nice To Haves

Training/Certification in Food handling, Alcohol Management, Event Safety, First Aid, CPR and AED knowledge are a plus.

Responsibilities

Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Alignment with A.C.T.’s Mission, Values and commitment to Equity, Diversity, and Inclusion.
Safe and efficient flow of patrons to and from their seats.
To act as an A.C.T. attendant, answering questions about the venue or the performance.
Guide and monitor Volunteer Ushers assigned to their sections.
Distribution of programs, aid patrons in understanding how to obtain digital programs in touchless environments.
Triage and De-escalation of patron issues, with support from House Management Training will be provided.
Occasional light assistance in setting FOH transformations in support of a designed audience experience.
First response in emergencies, executing A.C.T.s safety protocols for a wide range of safety or emergency situations.
To undergo training to understand and demonstrate how we promote an actively; Anti racist; Anti sexist; Anti homophobic; Anti transphobic and; Anti ableist culture within our spaces.
To raise opportunities for improvement, issues and ideas for resolution with a collaborative and forthcoming approach.
To help promote a positive team-focused culture, where issues are resolved transparently and openly.