Usher

Anaheim Ducks Hockey Club•Anaheim, CA

3d•Onsite

About The Position

OCVIBE is seeking enthusiastic Ushers to provide excellent customer service to guests. Ushers are expected to uphold the venue’s quality standards and help create a safe, fun, and seamless experience for all guests. Our goal is to make each guest’s experience at the venue as enjoyable and pleasant as possible. Ushers maintain a friendly and professional demeanor and are readily available to assist guests at all times. The ideal candidate will have experience providing in-person, customer-facing service.

Requirements

High school diploma or equivalent
Must be at least 18 years of age
Excellent interpersonal skills, professionalism, and diplomacy
Strong verbal communication skills
Ability to climb and descend stairs at varying inclines
Ability to establish and maintain effective working relationships with team members and supervisors
Ability to walk and/or stand for extended periods
Ability to work in varying indoor and outdoor climates
Flexible availability, including the ability to work at least 80% of monthly events and work nights, weekends, and holidays as required
Education - High School Diploma or Equivalent
Experience Required - 0-1 Year

Responsibilities

Assist guests at private and public gatherings, entertainment events, and other venue activities
Perform Guest Services duties, including ticket taking, ticket verification, club, suite, and general seating assistance, elevator assistance, program distribution, wayfinding, and providing information about venue amenities such as restrooms
Help manage guest entry into the venue by verifying valid tickets, operating ticket scanners, providing general directions, and distributing event materials
Lift and move boxes of event materials to designated locations as needed
Support assigned areas, including elevators, stairwells, aisles, lobbies, clubs, suites, and seating sections
Verify tickets for assigned sections, direct guests to their seats, assist with resolving ticketing issues, and support guests with special seating needs
Monitor assigned areas and proactively support guest needs by providing wayfinding assistance, answering questions, maintaining a visible presence, and reporting concerns to the Guest Services Manager or Lead Usher
Respond promptly to guest needs and escalate concerns to the Guest Services Manager or Lead Usher as appropriate
Work in confined areas, including elevators, when assigned
Follow established procedures during evacuations and emergencies
Perform other related duties as assigned