Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs

AEG Worldwide•Boston, MA

17h•Onsite

About The Position

The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 0-1 years of related work experience
Able to work efficiently in a fast-paced environment
Exemplify a strong commitment and willingness to provide excellent customer service
Maintain a neat, clean and professional appearance
Possess strong interpersonal and communication skills
Sound judgement; able to make sound decisions
Available to work evenings, weekends, and holidays

Responsibilities

Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
Display a calm and attentive demeanor when rectifying issues with guests.
Check COVID-19 vaccination cards and IDs of individuals attending the event.
Check and scan guest tickets upon entry to the facility/venue or section.
Review guest tickets to direct them to the appropriate area.
Control access points to prevent unauthorized entries.
Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.