Security and Safety Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs

AEG Worldwide•Cambridge, MA

16h•Onsite

About The Position

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments: AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals; AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events; AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships; and AEG Real Estate, which develops major sports and entertainment districts worldwide. With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Requirements

A minimum education level of: High School Diploma or its equivalency
1 – 2 years of related work experience
Strong interpersonal, verbal and written communication skills.
Expert organizational, leadership and time management skills.
Ability to qualify and be issued a security officer license.
Ability to obtain and maintain a Guard Card
CPR and AED certification
Knowledge of rules and regulations with good understanding of right and wrong
Must be able to stand for long periods of time
Must be able to work long hours including nights, weekends and some holidays
3- 5 years of related work experience
Law enforcement or security experience
Knowledgeable of OSHA/ADA laws and regulations
Management experience
Exceptional computer skills with proficiency in Microsoft Excel and Adobe software
Strong management or leadership background
Demonstrated success in team building
Understanding of Guard Cards
A minimum of 3-5 years of related work experience.
Certificate S98 or S95 required.
Proven experience as a Safety Officer.
Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
Exceptional organizational skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of music industry and live events preferred
Bachelor of Arts/Sciences Degree Preferred

Responsibilities

Monitor assigned area of venue on foot. Observe, report, and control ongoing activity keeping track of unusual occurrences.
Assist with the ejection or control of unruly, disruptive, intoxicated guests.
Monitor entry and access point for the venue. Ensure all guests and employees have appropriate access to be in each specific area.
Escort artists, VIPs, guests and employees to protect and prevent unwanted attention, disruption, incident or injury.
Respond immediately to fire control center to locate, acknowledge and silence alarm. Check signal area, report and reset alarm. Enact fire safety/evacuations when necessary.
Respond, observe and document all medical situations and request EMT/medical personnel. Assist with minor first aid situations. Coordinate transportation for friends and family of afflicted when necessary.
Assist with all customer service needs before, during and after each show, including: directions, instructions, information, escorts and medical.
Screen and confirm all employees, vendors, delivery personnel, guests and artists entering venue to ensure appropriate access. Review and verity documentation to ensure validity.
Log all activity, movement and repairs in appropriate log ensuring all incidents are accurately documented.
Monitor and record activity on venue security cameras.
Ensure that all cameras are working properly and unobstructed.
Monitor guests, visitors and workers to anticipate any potential threat to AEG Presents property, employees, guests or clients.
Maintain Daily Activity Log with information reported by security team members.
Record equipment repairs, guest incidents and near miss situations.
Actively patrol building to ensure venue doors are secured and there aren’t any pressing security issues.
Prepare and maintain daily log sheets for team radios and key cards for team.
Prepare non-show deployment.
Obtain pertinent information from previous shift to anticipate needs of current shift.
Maintain fire control system to ensure system is in proper working order.
Activate system during shows/events and inactive when venue is dark.
Monitor housekeeping activity, unlock and open doors, and provide escorts for housekeeping when necessary.
Issue daily credentials for employees, workers and visitors when necessary.
Maintain visitors log, ensuring guests sign in and out.
May be responsible for assisting with group tours, delivery check in and delivery logged.
Oversee and manage staff including, hiring, scheduling, timecard management and terminations.
Interact with all departments to make sure everyone is aware of all safety/security protocols.
Train new and current employees on risk management policies and procedures for festivals, shows, venues and one-offs.
Responsible for various types of onsite incidents.
Manage incidents according to proper policies and procedures, create incident reports and file accordingly. (e.g., medical emergencies and disruptive guests).
Maintain proper degrees of credentialing throughout the festivals, shows, venues and one-offs.
Implementing ABI for security staffing, creating deployments for security companies, managing the ABI security audit team, perform security audits at events with significant deployments, supervising team and assisting with security planning at festivals, shows, venues and one-offs.
Monitor the fire panel during events in case issues arise and ensure the panel is reset after all events.
Oversee installations, maintenance, etc. Conduct regular inspections and be on-site for all events to ensure safe housekeeping are undertaken.
Develop health and safety procedures for evacuation in case of fire and make an announcement over the PA on instructions on how to evacuate building.
Report incidents involving fire system, alarm trigger, and any maintenance required to General Manager.