Usher/Ticket Taker | Part-Time | BOK Center
About The Position
An Usher/Ticket taker is a vital member of the BOK Center and Arvest Convention Center, as they are involved in direct contact with the public. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top-notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment. This role pays an hourly rate of $14.00.
Requirements
- Previous experience in a customer service-based industry is preferred.
- Previous experience within a sports, entertainment, or related field is preferred.
- Demonstrated ability to follow instructions and work in a fast-paced environment.
- Must have strong communication skills.
- Ability to handle stressful situations.
- Must be able to work a flexible schedule inclusive of weekends, nights, and holidays required.
- Ability to frequently bend, lift objects, stand for extended periods, and walk long distances throughout the building.
- Must be comfortable working in an environment exposed to multiple external elements.
- Must be comfortable working in environments exposed to loud noises
Responsibilities
- Proactively welcome guests and answer questions.
- Identify opportunities to create memorable experiences for guests.
- Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
- Provide directions to ticketed seats and other facility locations.
- Preventing guests from moving from one seat to the next.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
- Effectively communicate safety and security measures.
- Reports any suspicious activity to supervisors and/or management.
- Monitoring your section for additional and continuous assistance.
- Perform other duties and responsibilities as assigned.
Benefits
- 401(k) savings plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
