Ticket Takers

Legends Global•North Charleston, SC

6d•Onsite

About The Position

The Usher/Door Guards/Ramp Guards/Ticket Takers work in Guest Services and report to the Guest Services Manager. This part-time, non-exempt role supports guests at the facility by checking tickets, directing guests to their seats, answering questions, monitoring access points, and helping maintain a safe, clean, and secure front-of-house environment. The position includes assisting guests with disabilities and supporting ADA compliance, reporting incidents and unsafe conditions, and attending event staff meetings, pre-event meetings, and training. Ramp Guards remain at an assigned ramp post and control access according to instructions from the Lobby Supervisor. The position is on site at 5001 Coliseum Drive, North Charleston, SC 29418. Compensation is described as competitive and commensurate with experience. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.

Requirements

Able to perform each essential duty with energy and enthusiasm.
Meet the physical demands necessary to perform the essential functions, with reasonable accommodations available where applicable.

Responsibilities

Take tickets at facility entrances, verify the event, date, and time, and direct guests to the Box Office or a supervisor when ticket details are incorrect.
Seat guests according to their ticket numbers and direct guests to assigned seats after checking seating-area access.
Maintain smooth guest traffic into the facility and process tickets quickly and correctly.
Monitor entrances, exits, and assigned areas to keep unauthorized persons out of restricted areas.
Assist guests with disabilities, including ticketing, entering and exiting, seating, and ADA-related needs.
Patrol and maintain front-of-house areas to help ensure they remain clean, safe, and secure.
Handle minor problems and guest complaints calmly, professionally, courteously, and promptly.
Provide directions and information about accessible seating, lost and found, restrooms, facilities, and event-specific matters.
Monitor assigned areas and sections for accidents, unsafe conditions, unruly guests, policy violations, damage, and lost articles; report concerns to appropriate personnel.
Check assigned areas before, during, and directly after events; take lost articles to Guest Services and report damage or safety concerns to the Event Supervisor.
Follow building safety standards and event requirements, including rules concerning smoking, cameras, and food and beverages.
Attend event staff meetings, pre-event meetings, and training classes to stay current on building policies and procedures.
For ramp assignments, remain at the designated post for the assigned shift and control access to the ramp area.
Direct guests and employees to the designated lobby entrance and Evolv security screening; permit access beyond the ramp only when authorized.
Maintain communication with the Lobby Supervisor, follow operational instructions including those for inclement weather, and obtain approval before leaving the post.
Coordinate with the Lobby Supervisor to ensure continuous ramp coverage when temporarily leaving the post.