Ticket Takers

ASM Global•North Charleston, SC

7d•Onsite

About The Position

The Usher/Door Guards/Ramp Guards/Ticket Takers role is part of Guest Services and reports to the Guest Services Manager. This part-time position supports guest access, seating, safety, and event operations at the facility. Team members take and check tickets, guide guests to their seats, answer questions, monitor entrances and assigned areas, assist guests with disabilities, and report incidents or unsafe conditions. Ramp Guards remain at an assigned ramp post and control access under the direction of the Lobby Supervisor. Duties may change due to reasonable accommodation or other reasons.

Requirements

Ability to perform each essential duty with energy and enthusiasm.
Ability to follow facility policies, event requirements, and instructions from supervisors.
For ramp assignments, ability to remain attentive at an assigned post and follow access-control procedures.

Responsibilities

Take tickets at facility entrances and verify that guests have tickets for the correct event, date, and time; direct guests to the Box Office or a Supervisor when ticket information is incorrect.
Seat guests according to ticket numbers, check tickets for seating-area access, and direct guests to assigned seats.
Maintain efficient guest traffic flow into the facility and handle ticket portions appropriately by depositing one part and returning the other to the guest.
Monitor entrances and exits and prevent unauthorized access to restricted areas.
Assist guests with disabilities with ticketing, entering and exiting, seating, and other needs while supporting ADA compliance.
Patrol and maintain Front of House areas, ensuring they remain clean, safe, and secure.
Respond calmly, professionally, courteously, and promptly to minor problems and guest complaints.
Provide directions and information about handicapped seating, lost and found, restrooms, arena facilities, and event-specific matters as instructed.
Monitor assigned areas for accidents, unsafe conditions, unruly guests, and violations of building or event policies; promptly report concerns to appropriate personnel.
Check assigned areas before, during, and after events for damage and lost articles; take found items to Guest Services and report damage or safety concerns to the Event Supervisor.
Attend event staff and pre-event meetings and training classes to stay current on building policies and procedures.
For ramp assignments, remain at the designated post for the entire assigned shift and monitor and control access to the ramp.
Direct guests and employees to the designated lobby entrance and Evolv security screening; permit access beyond the ramp only when authorized.
Maintain communication with the Lobby Supervisor, follow operational instructions including weather-related procedures, and obtain approval before leaving the post for any reason.
Coordinate with the Lobby Supervisor to ensure continuous ramp coverage during any temporary departure from the post.
No supervisory responsibilities.