User Support Technician I

Gate City Bank•Fargo, ND

1d•Onsite

About The Position

The User Support Technician I role provides excellent customer service while performing help desk functions. This position demonstrates a fundamental array of IT skills to help support applications, operating systems, network, hardware, and other department functions to meet the Bank’s needs.

Requirements

Associate's degree in Information Technology; or equivalent combination of education.
Basic oral and written communication skills.
Actively working on base certification (i.e., A+, Network+, CCENT, ect.)

Nice To Haves

1-3 years of IT experience preferred

Responsibilities

Provide level one technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues.
Training in and participation of timely and efficient team member support via the IT ticketing system, phone calls, and IM/chat while relying on moderate peer support.
Assist with the installation and configuration of software applications.
Perform routine maintenance and updates on IT computer equipment.
Escalate complex issues to higher-level technicians as needed.
Training in and participation of team member setup and support within the phone and voice mail systems while relying on moderate peer support.
Demonstrate knowledge of user instructions and training materials for software and hardware when necessary to help facilitate user troubleshooting.
Participate in asset tagging to properly maintain inventory items.
Participate in asset disposal processes.
Growth in knowledge of systems and corresponding documentation to help ensure proper security protocols are followed on all Bank systems and applications.
Learn and utilize the Information Technology system management software.