IT User Support Technician

Crook, County of • Prineville, OR

2d • Onsite

About The Position

Under the general supervision of the System Engineer, this position will be responsible for the first line of IT technical support for all County departments. The IT User Support Technician will support and maintain end user computer systems, mobile devices, software systems, and peripherals for all County departments. This includes installing, diagnosing, repairing, maintaining, and upgrading all software, hardware, and equipment. This position will work with the Information Technology Operations team and other IT support staff and will be expected to perform other duties as needed.

Requirements

• High School Diploma
• 3 years of experience working in an IT support role providing customer service in a Microsoft AD environment.
• Able to complete a thorough employment and/or criminal history check.
• Able to successfully pass a pre-employment drug test (not required for all positions).
• Final candidates will be required to provide official proof of college degree and certified transcripts (not required for all positions).
• Able to obtain CJIS Level 4 Security Certification and Approved Clearance within 90 days of employment.

Responsibilities

• End user support of all IT hardware and software for all services provided by Crook County IT for the County.
• IT administration of all IT hardware and software for all services provided by Crook County IT for the County.
• Active Directory administration
• Microsoft 365 cloud platform & Azure administration.
• VOIP telephone system administration.
• Support and configuration of Windows operating systems and software.
• Support and configuration of multi-function printers.
• Documentation of IT work through ticketing and documentation platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED